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Customer Service Executive

2 months ago

Leeds, United Kingdom Lucy Walker Recruitment Full time
Are you passionate about delivering exceptional customer experiences? Join a growing team in Leeds City Centre that's revolutionising organisations through cutting-edge technology We're seeking a Customer Service Executive to be the cornerstone of our client's post-sale customer relationships.
This is an excellent opportunity for someone looking to develop their career in a fast-paced, supportive environment within an exciting technology field. You'll receive comprehensive training and support to ensure your success in this pivotal role.
What you'll do as a Customer Service Executive:
Manage all aspects of post-sale customer interactions, ensuring smooth order processing and proactive communication
Build strong relationships with customers, delivering an outstanding experience from purchase to delivery and beyond
Handle incoming inquiries via phone and email with professionalism and expertise
Process and track customer orders with meticulous attention to detail
Collaborate with the sales team to ensure seamless customer handover
Manage stock levels and coordinate with the purchasing team as needed
Contribute to continuous improvement of customer success processesWhat you'll need:
Previous experience in a customer service role in an office setting within an SME environment
Experience providing support to clients in a Business-to-Business setting
Experience working within a product based business is preferred
Excellent written and verbal communication skills
Proficiency with MS Office and CRM systems
Strong problem-solving abilities and attention to detail
A proactive, adaptable approach with the ability to prioritise tasks effectively
Eagerness to learn about the industry and grow professionallyWhat they offer:
26 days holiday & bank holidays
Monday to Friday work week with early finish on Fridays
Pension and share scheme
Health benefits and corporate perks
Free snack bar
Excellent training and development opportunitiesOur client is looking for a team player with a strong, outgoing personality who can work independently and contribute new ideas. If you're passionate about customer service and eager to grow your career in a dynamic, technology-driven environment, we want to hear from you
This role is fully office-based in Leeds City Centre. Please only apply if you are comfortable with this working arrangement.
Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for