Customer Service Executive
3 months ago
As a Customer Service Executive, you will be at the forefront of our commitment to customer success. Your primary responsibility will be to engage with our valued customers, address inquiries, resolve issues, and ensure a seamless experience. This role requires strong communication skills, empathy, and a passion for exceeding customer expectations.
**Responsibilities**:
- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Accurately enter customer information and update records in the database
- Utilize effective phone etiquette to ensure positive customer interactions
- Identify opportunities for upselling or cross-selling products or services
- Analyze customer feedback and data to identify trends and areas for improvement
- Collaborate with other team members to ensure seamless customer experience
**Requirements**:
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong problem-solving skills
- Ability to remain calm and professional in stressful situations
- Previous customer service experience is a plus
**Salary**: From £23,514.34 per year
Schedule:
- Monday to Friday
Ability to Commute:
- Leeds (preferred)
Work Location: In person
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