Customer Service Executive

2 weeks ago

Leeds, United Kingdom AM Heathcare Group Full time

Job title Customer Service Executive

Location: Leeds

The Ability Matters Group (trading as AM Healthcare Group) is a market leading international healthcare products and services provider, operating primarily in areas that enhance mobility and accessibility including orthotics, prosthetics, and wheelchairs. We have in excess of 60 sites across the UK and Ireland, as well as operations in France, The Netherlands and Sweden: employing approximately 700+ staff.

We have an exciting opportunity for a Customer Service Executive to join our team in Morley.

**Working at Crispin**

The customer service team at Crispin is a small group who work together to provide the best service to all. We have a private clinic and on-site warehouse all in the building which provides the opportunity to work closely with all different people. This creates a fun and interesting working environment as we get to see the clinical and manufacturing sides of the products that we send to our customers.

**Job role summary**

We are currently seeking an experienced Customer Service Executive who is looking for an opportunity to be develop their career and be a part of our dynamic team at Crispin.

This is a dynamic role that requires a blend of empathy, problem-solving skills, and efficient communication. Each day brings new challenges and opportunities to engage with customers, whether it's addressing enquiries, resolving complaints, or providing assistance. It's about building connections and ensuring that every interaction leaves customers feeling valued and supported. While it can be demanding at times, the satisfaction of helping others and the chance to continually improve and learn make it a rewarding experience.

**Key Responsibilities**:
Some of the key responsibilities the role holder will have responsibility for:

- Answer phone calls in a professional manner and provide information about products and services
- Learn how to use database systems and technology to deliver great customer service
- Liaise with company suppliers to arrange collections, deliveries and ensure products arrive on time
- Communicate with customers about their orders, including any delays or changes in delivery
- Demonstrate a strong work ethic.

**Qualifications**:

- Good understanding of English -Written and Verbal
- A sound working knowledge of IT systems including Microsoft Word, Outlook and Excel.
- Proven time management skills

**What we offer**:

- Competitive market salary
- Industry leading training opportunities
- Incremental holiday allowance 33 days up to 38 days ( inclusive of bank holidays)
- Refer a friend incentive scheme
- Continuing professional development

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds, LS27 7PA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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