Customer Success Executive

4 days ago


Leeds, United Kingdom Customer Management Resourcing (CMR) Full time

**Hybrid**

**Salary: £35,000**

We have an exciting opportunity for an experienced Customer Success Executive to join a PAAS InsurTech start-up company. Our client has been voted as one of the world's most innovative InsurTech companies, this is a unique opportunity to be a part of the journey to become a world leader in product innovation.

**What you'll be doing**:

- You’ll be responsible for supporting a portfolio of partners and their customers from onboarding through to renewal.
- Providing both partner and customer insight back into the business, identifying areas for improvement and opportunities to add more value through product enhancement, innovation or the broader product suite.
- Working together with the Customer Success Support Manager you’ll be responsible for the management of escalations, working cross functionally to ensure they’re resolved to the Partners and their Customers’ expectations; using learnings to improve overall product performance.
- A minimum of 3 years’ experience in a B2B or B2B2C customer relationship management.
- Demonstrable experience in building successful customer relationships, including clear evidence in successfully securing renewals.
- Proven stakeholder management across all levels.

**What’s in it for you?**
- Opportunity to be a part of the journey to become a world leader in product innovation.
- All colleagues receive 25 days of holiday when they join which increases gradually over five years' service to 30 days.
- Life Assurance
- Pension
- Gym membership
- Holiday buy and sell scheme

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Private dental insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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