Customer Success Manager

3 days ago


Leeds, United Kingdom Flooder Ltd Full time

**Customer Success Manager - Leeds or London (hybrid working)**
**Salary: circa £50,000**

**About Us**

Netpremacy is a young and fast-growing company. Our working environment is dynamic and modern, with offices located in the heart of Leeds city centre, just a 5-minute walk away from the train station. We work in an open and friendly environment which helpsus to collaborate, both with our colleagues and our customers in the most productive manner. Our offices are kitted out with the latest high-spec Google technology, using technology such as Jamboards and Google Meet Hardware to emerge ourselves in the Googleculture.

**The Mission**

To create environments in which we and our customers can be successful, delivering value through secure, lean, automated operations whilst looking for opportunities for innovation. Continuously improving through open, honest feedback and collaboration.

**Principles**:

- DO THE RIGHT THING
- TAKE RESPONSIBILITY
- BE TRANSPARENT
- CONTINUOUSLY IMPROVE
- TAKE PRIDE

The Customer Success Team assists and drives our customers in their Cloud journey in various ways. We work cross-functionally with product, support, project delivery, sales and our partner Google to ensure that our customers are happy with our products andwe serve as customer advocates that help achieve their strategic technology mission. We also lead initiatives that drive the adoption of Google products, helping customers realise the full potential of their investment in technology.

You will work with some of the largest and most interesting businesses in the world and turn them into Google product lovers. You drive post-deployment customer success by promoting best practices, accelerating feature adoption, cultivating relationshipsand helping customers share and discover new ways to create magic moments using technology.

You will operate as the primary contact for a customer mainly at an admin/technical level, but also from a user/change management standpoint. You will need to bring a good understanding of technology and security fundamentals, you will be trained in Googleproducts but previous experience will be to your advantage.

You will collaborate with product, sales, project delivery teams and other CSM’s to create and manage innovative programmes that strengthen our customer relationships using a variety of technology platforms.

**Responsibilities of our Customer Success Manager**:

- Serve as a primary liaison to a set of customers. Be responsible for delivering workshops to educate customers on product best practices, watchpoints and setup, as well as hosting operational calls to review issues/escalations and track initiative progression.
- Work on and develop initiatives to drive product adoption, administrative optimization, and customer satisfaction with our services.
- Share in-depth Google Workspace expertise to support the technical relationship with our customers, including product and solution briefings, proof-of-concept work, and the coordination and prioritisation of solutions impacting customer adoption of GoogleCloud.
- Work cross-functionally to troubleshoot and escalate issues as needed for customers including interactions with our teams to make movement on getting issues resolved.

**Minimum qualifications of our Customer Success Manager**:

- Excellent understanding of technology and security fundamentals
- Experience in technical project/programme management, either in corporate IT, professional services, consulting or product development or 4 years of experience in an IT system administrator role.
- Experience with PaaS and SaaS technologies including collaboration tools, identity and access management (IAM)
- Excellent organizational, analytical and influencing skills.
- Ability to speak and write in English fluently and idiomatically.

**Preferred qualifications of our Customer Success Manager**:

- Experience in Google Workspace or GCP
- Experience with on-premise and cloud-based mail delivery, routing, and filtering technologies.
- Experience in mobile device management and relevant 3rd party integrations.
- Experience with cloud security including identity and access management (IAM), SSO, OAuth, and 2-step verification.
- Experience with data loss prevention (DLP), retention and e-discovery technologies.
- Ability to quickly learn, understand and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

**Netpremacy Perks**
- Open plan, relaxed environment
- Your own company laptop/computer
- Regular social activities
- Free private health care
- Competitive salary
- Leeds city centre location
- Free-food-fridays

A dynamic working and learning environment with a fast-paced cutting edge cloud provider.

They work with some of the most exciting new technologies around. You can learn from the experts and Google in helping to build new solutions and establish best-practice on the leading edge of technology. They have a wide range of projects with some of thelargest brands in the world and our customers and their requirements are extremely varied.

Their office is friendly, with a lot of fun and games, they try to be flexible around your commitments outside of work. They appreciate that everyone is different and has something unique to add to the team.



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