Customer Service Advisor- 2nd Line

2 weeks ago


Preston, United Kingdom Currys Full time

**Customer Service Advisor
- 2nd Line**:
**Hybrid working, when you need to meet with the team it will be at our Bolton branch**

**Full Time 40 hours per week, Permanent**

**The opening hours of the department are: Monday-Sunday 9.30am-6pm**

**£21,528 + benefits**

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as part of our 2nd line team, you’ll support Currys and ID Mobile customers on the phone and in writing. You’ll take ownership of your customers’ quires and complaints providing a right first time solution.

**As part of this role, you’ll be responsible for**:

- Placing the customer at the heart of every decision, assessing their needs and taking appropriate action.
- Meeting quality standards in order to contribute to the overall level of customer satisfaction.
- Achieving individual performance targets, these targets are based on individual and departmental key performance indicators.

**You will need**:

- Great written and verbal communication skills.
- To be resilient and adaptable, you’ll need to change your communication skills to fit the situation and customer.
- Passionate about delivering great customer service.
- A good understanding of consumer rights.

**We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including**:

- Access to the Aviva Digital GP app, where you can access a GP 24/7.
- Hybrid working; arrangements will depend on your role and business requirements.
- Access to the NHS- approved Thrive: Mental Wellbeing app where you can get support for common Mental Health conditions and counselling that’s available 24/7.
- Discounts at our Currys stores for you and your family.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Complaints team and unbox your passion at the UK’s best-known retailer in tech.



  • Preston, United Kingdom Smart Recruit Online Full time

    Are you a passionate self-driven person? Are you looking for a role that will challenge you and give you an opportunity to shine? Here at Key Group, we help our customers to finance a better retirement. We offer financial advice and solutions to help homeowners across the UK unlock a better retirement by accessing the wealth tied up in their properties. Or...


  • Preston, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Job title - Customer Service Advisor Salary - £20,000 to £24,000 Location - Preston Duration - Full time/ Hybrid Are you a Customer Service Advisor looking for a new challenge? Do you class yourself as a creative, organised and hard-working individual with high attention to detail? Are you a social media whizz who loves creating engaging content? Well...


  • Preston, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Preston. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...


  • Preston, United Kingdom Currys Full time

    **CEO Advisor**: **Hybrid working, when you need to meet your team in person you’ll be based at the Currys store in Middlebrook Retail Park** **Permanent** **Full time 40 hours per week** **£21,528+ benefits** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online,...


  • Preston, United Kingdom Multitask Recruitment Solutions Full time

    Multitask Recruitment Solutions are looking for a **Customer Service Advisor** for our client based in **Walton Summit - Bamber Bridge**. **Working Hours**: - Mon - Fri 9am - 6pm - Occasional Saturday - 8.00am - 12pm **Qualifications / experience requirements**: - Customer service: 2 years (preferred) - Working in a busy call Centre environment...


  • Preston, United Kingdom Brook Street Full time

    Customer Service Advisor A number of exciting customer service opportunities have arisen on a temporary basis until the end March 2023. Working for HMRC, the UK's tax, payments and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted...


  • Preston, United Kingdom Preston City Council Full time

    **Trainee Customer Service Advisor - FTC until 31.03.2024** **Grade 3 (£21, 189 - £21,575) leading to Grade 5 (£22,777 - £24, 054)** We are looking to recruit a Trainee Customer Service Advisor within the Contact Centre on a temporary basis until the 31.03.2024. The Contact Centre team is a high performing one who deliver a range of services both face...

  • Service Advisor

    3 days ago


    Preston, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Preston** **Salary of £24,463 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Service Advisor

    4 days ago


    Preston, United Kingdom The Solution Automotive Recruitment Full time

    **Service Advisor - Part Time - Preston** Our client, the best motor trade employer in the North West, is looking to recruit an experienced Part Time Service Advisor As a service advisor you will the first point of contact for customers in the Aftersales department, you will check vehicles in and out, liaise with your customers ensuring the best possible...


  • Preston, United Kingdom Preston City Council Full time

    **Trainee Customer Service Advisor** **Permanent, Full Time - 37 Hours per week** **Grade 3 - £23, 114 - £23, 500 per annum leading to Grade 5 (£24,702 - £25,979** ** *As the Council is a Foundation Living wage employer, you will be paid at Foundation Living Wage as a minimum, currently £23,151 per annum** Following a review of budget and service...


  • Preston, United Kingdom N-compass Towards a Brighter Future Ltd Full time

    **Purpose**: - ** n-compass provides health and social care services across the North of England. We support over 30,000 adults and young people to stay well each year. Service Access Advisors are often the first point of contact for individuals and professionals wishing to refer people into our services. Service Access Advisors are responsible for ensuring...


  • Preston, United Kingdom Travelex Full time

    Customer Service Advisor Asda Travel Money - Preston Fulwood **Job Type**: Permanent/ Part Time Hours per week: 16 hrs. **Salary**: £11.00 per hour Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...


  • Preston, United Kingdom Preston City Council Full time

    **Contact Centre**: **Location**: - Town Hall**Salary**: - £23,114 to £23,500 per annum**Post Type**: - Full Time**Contract Type**: - Permanent**Closing Date**: - 23.59 hours GMT on Sunday 25 February 2024**Reference**: - COIT04017-1**Trainee Customer Service Advisor** **Permanent, Full Time - 37 Hours per week** **Grade 3 - £**23,114 - £23, 500...


  • Preston, United Kingdom Currys Full time

    **Customer Service Advisor**: **Grade 1** **Permanent** **Full Time - 40 hours** **£22,464+ benefits** **Hybrid working, when you need to meet your team in person you’ll be working from the Warrington Contact Centre WA3 7PB** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our...


  • Preston, United Kingdom Preston City Council Full time

    **Contact Centre**: **Location**: - Town Hall**Salary**: - £21,189 to £21,575 per annum**Post Type**: - Full Time**Contract Type**: - Permanent**Closing Date**: - 23.59 hours BST on Thursday 27 April 2023**Reference**: - COIT04021Following a review of budget and service delivery within the Contact Centre, we are looking to recruit on a permanent...


  • Preston, United Kingdom N-compass Towards a Brighter Future Ltd Full time

    **Purpose**: - Our Service Access team has a vacancy for a part-time, customer service advisor, who will benefit from joining a busy and dynamic team in a truly hybrid working environment.- The successful applicant will be part of team providing the first point of contact into our services, so customer focus is imperative. provided with a thorough induction...


  • Preston, United Kingdom Preston City Council Full time

    **Contact Centre**: **Location**: - Town Hall**Salary**: - £21,189 to £21,575 per annum**Post Type**: - Full Time**Contract Type**: - Fixed Term - Ends 31/03/2024**Closing Date**: - 23.59 hours BST on Sunday 20 August 2023**Reference**: - COIT04017We are looking to recruit on a temporary basis a Trainee Customer Service Advisor within the Contact...


  • Preston, United Kingdom Four Financial Full time

    **Customer Success Advisor**: **Employment Type**: Permanent - **Location**: Preston - **Salary**: £24000 - £25000 per annum**Role**: Customer Success Advisor (x2 Positions Available) **Location**:Preston **Salary**: £25K Our client are a high growth services provider working with large blue chip clients. Founded 20 years ago the original founders are...


  • Preston, United Kingdom North West Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Urban Hub as a Customer Service Advisor working 20 hours per week, Monday to Friday 10am - 3pm. At Homes for Students, we are dedicated to creating...


  • Preston, United Kingdom Homes for Students Full time

    Customer Service Assistant Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...