Trainee Customer Service Advisor

2 weeks ago


Preston, United Kingdom Preston City Council Full time

**Contact Centre**:
**Location**:

- Town Hall**Salary**:

- £23,114 to £23,500 per annum**Post Type**:

- Full Time**Contract Type**:

- Permanent**Closing Date**:

- 23.59 hours GMT on Sunday 25 February 2024**Reference**:

- COIT04017-1**Trainee Customer Service Advisor**
**Permanent, Full Time - 37 Hours per week**
**Grade 3 - £**23,114 - £23, 500 per annum leading to Grade 5 (£24, 702 - £25, 979 per annum).**

** *As the Council is a Foundation Living wage employer, you will be paid at Foundation Living Wage as a minimum, currently £23,151 per annum**

Following a review of budget and service delivery within the Contact Centre, we are looking to recruit on a permanent basis, a trainee Customer Service Advisor on a full time basis working 37 hours per week.

The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issues first time round. As the “face” of the council, the Contact Centre is crucial to the reputation of Preston City Council.

Duties include:

- To deal with members of the public by telephone, correspondence and face to face as required.
- To provide excellent service by establishing the needs of the customer and taking appropriate steps to meet those needs.
- To promote a positive image of the Council working as part of an integrated team

We are looking for enthusiastic, self-motivated people who can demonstrate an ability to deal directly with the public and work as a member of a team.

As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of employee benefits including flexi time, hybrid working, a minimum of 25 days’ annual leave (plus Bank Holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance scheme, payment of professional fees, discounted parking, cycle to work scheme and discounted bus and rail fares.

**Please note that evidence of relevant qualifications need to be seen at interview.



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