Customer Service Advisor
2 weeks ago
**CUSTOMER SERVICE ADMINISTRATOR/ADVISOR**
**FULWOOD**
**£22500**
Mon-Thur 8.30am-4.45pm
Fri 8.30am-3.30pm
Office based or Hybrid working however during someone's training / probation period they'd need to be on site full time
This is a wonderful opportunity to join a business with over 20 years industry expertise. You will join a small and efficient team
- To ensure all customer needs are met promptly and accurately.
- Providing office support to the sales team where necessary with a view to achieving departmental goals.
- Achieving group targets as defined by your line manager.
- End to end management of the order book process
- Entry of sales orders
- Allocation of stock where appropriate
- Issue resolution with customers
- Working with quality control and warehouse to resolve issues and expedite orders
- Working with purchasing to secure ETA dates
- Working with IT team to enhance systems and processes that improve customer service
- Arranging returns from customers where appropriate and raising Returns Authorisations
- Processing web based sales orders
- Setting up customer profiles to give them web site access
**Communication***
- Ensure effective communication including the dissemination of information accurately and timely to support effective team working and holding the customer at the heart of each decision.
- Act at all times as an ambassador for the organisation and maintain positive and effective communication both internally and externally to the organisation.
- Produce clear, legible and consistent written documentation as required.
Mon-Thur 8.30am-4.45pm
Fri 8.30am-3.30pm
Hybrid working is possible however during someone's training / probation period they'd need to be on site full time
22 days per year plus all bank holidays.
The business closes over Christmas for a week
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Julie Cameron
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