Customer Service Advisor

3 weeks ago

Preston, United Kingdom Brook Street Full time

Customer Service Advisor

A number of exciting customer service opportunities have arisen on a temporary basis until the end March 2023.
Working for HMRC, the UK's tax, payments and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.

This role will be a hybrid working role, however all applicants must be situated within an hour of a HMRC site location based in Preston as you will be required to attend the office from time to time and on day 1 for Induction and IT Collection.

We are looking for individuals who are passionate about delivering excellent customer service and making a difference. As Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and day to day processing activities. You will play an important role in ensuring customers receive quality guidance and support.

You will be fully supported with an induction into HMRC and in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis.

Role Details:
This role will be primarily based working from home, however,
You will be required to collect your IT kit from Preston office on day 1 and return your kit to the office upon completion of your temporary assignment. There may also be the requirement to attend the office from time to time so applicants must be comfortable to travel to the office if required.

An excellent package is offered, including:
" Temporary role until end of March 2023, with chance of being extended
" £11.71 per hour pay rate (equivalent to £22,524 Full Time Equivalent salary)
" Accrual of up 34 days paid annual leave pro rata available (inclusive of bank holidays)
" Predominantly home-working assignment and all IT equipment supplied to carry out your role.

Working Hours:
Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10.15am to 6.15pm. You will be allocated to work on one of these shift patterns and flexibility is required to cover any one of these shift patterns, although we will try and accommodate a specific shift request under special circumstances wherever possible.

Key Responsibilities:
" To provide a first-rate quality service through inbound telephony calls from customers.
" To process post via HMRCs Digital Mail Service or work with customers on Web Chat.
" Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
" You will help and support customers with their questions - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients and their businesses.
" You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What skills will I need?
- You will be trained on several software packages, but being a confident IT user is essential for the role, particularly the use of MS Office packages.
- A quiet workspace within your home and good broadband connection and connectivity will be required to speak to customers.
- The ability to handle a variety of different conversations and handle some challenging calls.
- The ability to manage different tasks and work at a fast-pace.
- A can-do attitude and a real passion for supporting people.

  • Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom Candidate Source Ltd Full time

    Are you a positive person looking for a new Customer Service Advisor position? If you love helping others, making a difference and having a laugh in the process Then we have the job for you! We’re on the hunt for confident Customer Service Advisors who love being on the phone! Someone that would a fun office and a super supportive team. Expect lots of...

  • Customer Service Advisor

    3 weeks ago

    Preston, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Preston. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...

  • Customer Service Advisor

    5 days ago

    Preston, United Kingdom Adecco Full time

    **Customer Service Advisor** **Fulwood** **£23k Monday to Friday** Adecco are privileged to be supporting this splendid business once again as the team grows. - To ensure all customer needs are met promptly and accurately. - Providing office support to the sales team where necessary with a view to achieving departmental goals. - Achieving group targets...

  • Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are seeking a Customer Service Advisor for a client in Walton Summit, Bamber Bridge. This is a position offering a friendly and supportive environment which provides great opportunities with immediate starts after the interview process, and full training is provided. This job involves inbound and outbound calls to customers and...

  • Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom Homes for Students Full time

    Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional customer service to our...

  • Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom Adecco UK Full time

    **CUSTOMER SERVICE ADMINISTRATOR/ADVISOR** **FULWOOD** **£22500** Mon-Thur 8.30am-4.45pm Fri 8.30am-3.30pm Office based or Hybrid working however during someone's training / probation period they'd need to be on site full time This is a wonderful opportunity to join a business with over 20 years industry expertise. You will join a small and efficient...

  • Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom Page Personnel Full time

    3 month temp role with the possibility of being extended or going perm - Weekly pay **About Our Client**: Our client is a reputable and sizeable entity within the Energy and Natural Resources industry. They are known for their commitment to reliable and sustainable energy supply in the North West region of England. - Provide exceptional customer service in...

  • Trainee Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom Preston City Council Full time

    **Contact Centre**: **Location**: - Town Hall**Salary**: - £21,189 to £21,575 per annum**Post Type**: - Full Time**Contract Type**: - Permanent**Closing Date**: - 23.59 hours BST on Sunday 06 August 2023**Reference**: - COIT04021-2Following a review of budget and service delivery within the Contact Centre, we are looking to recruit on a permanent...

  • Trainee Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom Preston City Council Full time

    Following a review of budget and service delivery within the Contact Centre, we are looking to recruit one full time permanent Trainee Customer Service Advisor, working 37 hours per week. The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issues...

  • Service Advisor

    1 week ago

    Preston, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us keep our Preston Motorstore running smoothly.HoursFull time, Monday Friday 8am 5.30pm and rotational Saturdays 8am - 12pm.About the roleOur Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.Were looking for...

  • Customer Service

    4 weeks ago

    Preston, United Kingdom Swift Temps Full time

    Swift Temps are actively recruiting for a number of Customer Service Advisors in Preston City Centre. **Job Requirements;** - Experience working with Microsoft office products desirable. - Customer Service Experience. **Hours;** - 9am - 5pm - Monday to Friday. **Job Requirements;** - Experience working with Microsoft office products desirable. **Job...

  • Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Urban Hub as a Customer Service Advisor working 22.5 hours per week, Monday to Friday. At Homes for Students, we are dedicated to creating a...

  • Service Advisor

    4 weeks ago

    Preston, United Kingdom HPL Motors Full time

    **SERVICE ADVISOR** **The Company** This is an extremely rare opportunity to join a high performing, expanding multi-million-pound business. HPL Motors is a used car supermarket that has been running for 30 years, and we are always growing and learning. At HPL Motors, we are committed to customer care and the professional development of our team, with...

  • Service Advisor Ja1252r

    4 weeks ago

    Preston, United Kingdom The Solution Automotive Recruitment Full time

    **Service Advisor - Preston** Vacancy - Service Advisor Basic - 24k - 26k OTE - 34k - 36k Mon - Fri - 8.00am - 6.00pm No weekends As a Service Advisor you will be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers. Our clients service area is very busy and they have loyal customers who...

  • Part Time Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom Adecco Full time

    Customer Service Advisor Part Time 3 days per week £22k pro rata 8.30am to 5pm Ideally Monday, Thursday & Friday but open to change. As you take the order you will place the order directly onto the system ensuring accuracy and start the delivery process accordingly. Adecco acts as an employment agency for permanent recruitment and an employment...

  • Customer Retentions Advisor

    5 days ago

    Preston Brook, United Kingdom Affinity Search and Selection Limited Full time

    **Role: Customer Retentions Advisor** **Location: Preston Brook** **Salary: £21,000 - £23,000 + Bonus** **Monday - Thursday 8:45am - 5:30pm** **Friday 8:45 - 5pm** **Plus, one in four consecutive Saturdays 8:50am - 2pm** Our Client is currently looking to recruit a Customer Retentions Advisor to join their team in Runcorn (Preston Brook). **A Customer...

  • Customer Service Advisor

    4 weeks ago

    Preston, United Kingdom Baxi Heating Full time

    Be a part of the movement and help shape a sustainable future for us all. **Job Title**: **Customer Service Advisor (Part-Time)** **OPEN TO INTERNAL & EXTERNAL APPLICANTS** **Location**: **Warwick (Hybrid)** **Working Hrs**: **Part-Time: Mon to Fri (2pm-6pm)** **Reporting Line**: **Contact Centre Manager** **FANTASTIC OPPORTUNITY TO WORK HYBRID FOR A...

  • Automotive Service Advisor

    4 weeks ago

    Preston, United Kingdom Marquis Leisure Full time

    Marquis have been in business for over 50 years and are the UK's largest motorhome & caravan dealer network. We currently have 13 branches nationwide and aim to double that within the next decade. In order to do this, we need to stock up on our most valuable resource - people. - If you are enthusiastic, self-motivated, customer oriented and well organised...

  • Automotive Service Advisor

    4 weeks ago

    Preston, United Kingdom Marquis Leisure Full time

    Marquis have been in business for over 50 years and are the UK's largest motorhome & caravan dealer network. We currently have 13 branches nationwide and aim to double that within the next decade. In order to do this, we need to stock up on our most valuable resource - people. - If you are enthusiastic, self-motivated, customer oriented and well organised...

  • Customer Experience Advisor

    4 weeks ago

    Preston, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...