Customer Success Advisor

3 weeks ago


Preston, United Kingdom Four Financial Full time

**Customer Success Advisor**:
**Employment Type**: Permanent
- **Location**: Preston
- **Salary**: £24000 - £25000 per annum**Role**: Customer Success Advisor (x2 Positions Available)

**Location**:Preston

**Salary**: £25K

Our client are a high growth services provider working with large blue chip clients. Founded 20 years ago the original founders are still with the business, having received PE investment last year they are scaling quickly and need the best talent to support this growth. In return you will get the opportunity to work for a business who prioritise their people and culture driven by their values: energetic, understanding and clarity.

Reporting into the Customer Success Manager, you will work alongside another Customer Success Advisor, this is a newly expanded team, as due to rapid growth they are investing more resource to make sure they are providing a world class service to their customer.
- Key responsibilities will include:_
- To ensure services are performing to the customers' expectations whilst helping the customer to achieve their desired outcomes and goals, ensuring a high level of service is delivered at all times
- Performing regular internal service reviews to early identify any potential issues, failures or reductions in service quality, taking corrective actions where necessary to prevent any impact on the customer
- Regularly monitoring of contract metrics & service requests to identify any out of scope activities, addressing where necessary and implementing action plans
- Understanding and managing all hardware and software requirements, ensuring sufficient capacity is available and maintained, delivering the service
- Owning and managing the onboarding of new services and the renewal of existing services
- Liaising with the sales and compliance team closely to ensure all clients' needs are understood and met

You must be solution focused and a self-starter. In return you will get the opportunity to work for a company who invest in their team from your learning and development to wider benefits including option to buy and sell holidays, healthshield and electric car scheme. This role is also hybrid allowing you to work flexibly.



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