Customer Service Advisor
3 weeks ago
**Customer Service Advisor**:
**Grade 1**
**Permanent**
**Full Time - 40 hours**
**£22,464+ benefits**
**Hybrid working, when you need to meet your team in person you’ll be working from the Warrington Contact Centre WA3 7PB**
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
This role is to provide an excellent level of professional customer service for iD Mobile & Currys customers. You’ll respond to customers calls advising them on all aspects of business affecting customer’ post sale and product support.
**As part of this role, you’ll be responsible for**:
- Receiving and returning customer contact by telephone and letter
- Taking ownership and responsibility of customers queries, complaints providing ‘right first time’ resolution to minimise repeat queries.
- To meet quality standards in order to contribute to the overall level of customer satisfaction
- Working on your own initiative, using resources to hand and working as a team when seeking customer resolutions.
- Achieve individual performance targets based on individual and departmental key performance indicators (KPIs).
**You will need**:
- Excellent written communication skills, conflict resolutions skills and time management skills
- Knowledge of IT systems, MS Word, Excel and keyboard skills
- Able to work in a fast-paced environment with the flexibility needed to embrace and adapt quickly to change
- Good understanding of consumer rights.
- Ability to deal with challenging and escalated situations.
**We’re one team and we celebrate all the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including**:
- Discounts at our Currys stores and on our partner networks
- Life Assurance and Sharesave scheme
- Access to a variety of Wellbeing initiatives including cycle to work and eyecare
- Access to the Aviva Digital GP app, where you can access a GP 24/7
**Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.**
LI-Hybrid
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