Customer Service Advisor

1 week ago


Preston, United Kingdom NFU Mutual Preston Full time

Customer Service Advisor

You'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at NFU Mutual Preston, Blackburn & Chorley.

You'll take calls, help with renewals, make amendments, deal with queries regarding claims and premiums or find the right product for their daily life or their business. Supporting our customers, you'll work to targets to achieve team and individual goals.

The role will also require proactive outbound prospecting to our existing client base to gain renewal dates for additional products and explore further services to suit their needs.

The role is busy and challenging, bring your resilience, enthusiasm and energy and you’ll be right at home within our team.

**Requirements**:

- Previous experience in a customer service role, preferably in the financial services industry
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficient computer skills, including knowledge of CRM software
- Ability to work well under pressure and handle difficult customer situations with professionalism and empathy
- High level of integrity and confidentiality when handling sensitive customer information
- A results-driven approach to work in order to meet targets and deliver results to tight deadlines
- Minimum qualification - Maths and English Grade C, GCSE (or equivalent)

At our company, we value our employees and offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team of dedicated professionals who are passionate about providing exceptional customer service in the financial services market.

**Job Types**: Full-time, Permanent

**Salary**: £15,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Preston: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 05/08/2023



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