Service Access Advisor

3 weeks ago


Preston, United Kingdom N-compass Towards a Brighter Future Ltd Full time

**Purpose**:
- Our Service Access team has a vacancy for a part-time, customer service advisor, who will benefit from joining a busy and dynamic team in a truly hybrid working environment.-
The successful applicant will be part of team providing the first point of contact into our services, so customer focus is imperative. provided with a thorough induction training program and be able to demonstrate:- Sound listening skills- Excellent verbal and written communication skills- The drive to manage a complex workload- Good IT skills- The ability to collect and record data accuratelyKey duties will include:- Using a triage approach resolve any immediate enquiries/needs- Assessing eligibility for n-compass services and making appropriate referrals- Signposting to additional services and support- Recording data accurately and in a timely manner- Managing safeguarding situations in line with policy

**_Successful applicants will be required to undergo a_**
**_ _**
**_Basic _**
**_DBS check._



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