Quality and Excellence Specialist

3 weeks ago

Widnes, United Kingdom Community Integrated Care Full time

**What makes Community Integrated Care a great place to work**:
**PASSIONATE ABOUT PROVIDING A QUALITY CARE SERVICE ?**

**Community Integrated Care is currently seeking an experienced and confident **Quality and Excellence Specialist **to join the Quality team to support the North Scotland region **on a part-time temporary basis on a 12 month fixed term contract for 20 hours a week. You can be based in Highland and Moray, Aberdeenshire, Aberdeen City, Angus or surrounding areas**

**What is **The Deal **for you?**
- **Flexibility **You can work your your 20 hours flexibly across the week. You need to be available to visit services and attend meetings across Scotland, but otherwise you can work from home.
- **Benefits**: life assurance, retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
- **Best Lives Possible**: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible
- **Development**: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people The post can be offered as a secondment for any internal applicants that wish to apply.
- **Support**: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life

**Who you’ll be supporting & more about the role**:
As Quality and Excellence Specialist, you will work alongside other members of the Quality Team, to support operational colleagues across various local authorities in your span of control.

You will play an essential role in driving upwards standards of care quality and helping to deliver on our strategic priority of developing a culture of continuous improvement linked to agreed standards, external research and sharing best practice.

**Day to Day**
- Be a champion for exceptional care and support everywhere; including a person-centred ethos (personalised care planning, promoting choices and preferences, respecting human rights and embedding equal citizenship.) in every aspect of the role.
- Be able to provide a critical review of the status of care and support delivery within a service through the provision of initial benchmarking of new services and validation of Management assessments for existing services.
- Audit, action planning and review. Be able to provide a critical review of the status of care delivery within a service, provide guidance and assistance on remedial action planning and then revisit homes as appropriate to test whether plans have been implemented and quality improvements achieved.
- Provide guidance on remedial action planning and, in partnership with the Managing Director and Regional Managers, drive change to ensure standards are understood and met.
- Work in partnership with the Quality Strategic Lead on the development and delivery of Service Improvement to ensure that it reflects the needs of the business, and incorporates the standards laid down by CQC, CI, Commissioners, Funders; the people we support and their families/advocates.
- Responsible for delivery of much of the quality audit programme, including undertaking regular quality audits, spot checks, mystery shopping, writing reports, producing recommendations, recording actions on a quality monitoring system.
- Be aware and have an understanding of the standards set by CI and Local Authority (LA) monitoring tools, and support the Service Leads to prepare for inspection and contract monitoring.
- Provide monitoring and reporting data on regional quality standards to facilitate effective decision making. This will include analysing data, identifying and highlighting risks and concerns along with making recommendations for improvement.

**Your values**:

- Due to the nature of the role, it is essential that you have a full UK driving licence and can work flexibly in accordance with needs of post; occasional evening and weekend and overnight stays away from home.

**Qualifications**
- Professional Qualification in Health & Social Care
- Evidence of Continuing Professional Development

**Experience**
- Experience of managing a care or support related service
- A proven track record of person centred outcomes and delivering personalised support

**Interested and want to know a bit more?**

**We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.**

**In our 2023 Colleague Engagement Survey, 56% (over 3,300) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us - and 28 is an excel

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