Contact Centre Advisor

2 days ago

Hemel Hempstead, United Kingdom Haven Full time

**Contact Centre Advisor providing great Customer Service within our Call Centre.**

**£9.40 - £10.40ph**

**Hybrid Working - We offer a hybrid way of working where you can split your time working from home or in our office based in Hemel Hempstead.**

**How do we look after our people:
**Competitive pay & bonus opportunity
20% staff discount for all of your family & friends in Haven, Butlins & Warner Hotels breaks
Company events such as Christmas parties and team days
Onsite parking and subsidised cafe
Fully funded qualification development opportunities from Level 2 to Masters Degree
Fantastic discounts on purchases from most major retailors via our app
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Opportunity to purchase extra holiday
Instant Recognition schemes with great rewards
Long Service awards
We are looking for **Contact Centre Advisors** on a full-time basis to join our fantastic team at Haven.

As a Contact Centre Advisor, you will be joining one great team, proudly and consistently providing an individual, tailor made guest experience.We are looking for motivated individuals who can demonstrate great listening skills and help our guests to choosethe holiday that"s perfect for them.
**For many this journey will start with you, so we are looking for people who are**:
*Dedicated to give every one of our four million guests a great time with memories that last a lifetime.
*Passionate about delighting our guests and providing a seamless booking and post booking experience
*Consistently striving to be better - focused on achieving KPI’s.
*Focused on delivering excellent customer service
*Maintaining a lively positive attitude around the contact centre
*Confident, enthusiastic and empathetic phone manner
**Your Opportunity**:
Work as part of a multi skilled sales & customer services team you will support our guests with the booking of their break, promoting upgrades, answering questions and taking payments.
Demonstrate a thorough knowledge of all aspects of Haven’s operation and have a detailed knowledge of the Haven Holidays product
Support other areas of the business or tasks as required
**Your working hours**:
Full Time annualised hours -**Flexibility is very important** as our operating hours are Monday to Friday 9am-7pm, Saturdays and Sundays 9am -6pm.
**To be successful you will**:
*Previous customer service/call centre/contact centre experience is preferred however, not essential.
*Good listening skills, understanding our guest’s requirements
*Confident in making decision that support our guests and our business
*Be patient and have a problem-solving attitude
*Webchat experience would be beneficial
*Everything else will be taught by us
About us

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