Contact Centre Advisor

3 days ago

Hemel Hempstead, United Kingdom Away Resorts Full time

**What we need in a nutshell**

We are looking for friendly and confident person to take inbound sales calls to guest who are about to arrive on holiday.

**Who are we?**

We’re shaking up the Great British holiday What’s it to be? Family fun and adventure at Tattershall Lakes in Lincolnshire or Alpaca Walks (yes, Alpaca Walks) at Sandy Balls in Hampshire? Peace perfect peace by the sea in Barmouth or the annual Cream Pie Fight, at all our locations.

Our holidays are amazing and it’s our people - at our parks and back at our support centre - who bring everything to life. We pull out all the stops, add the bells and whistles and put our hearts and souls into it, so that our guests can enjoy the greatest of Great British holidays. At Away Resorts, we like to have fun and we’re not apologising for it. If you do too, and you would also like to be part of an award winning, entrepreneurial company with big plans - we need to talk.

**What you will be doing?**

As a Contact Centre Agent, you will be the person who delivers delight in our contact centre by opening our guests’ eyes to the wonderful holidays they can enjoy, as well as answering all their questions and giving them a great feeling about Away Resorts.

Working as part of our team of, you will report in to the Contact Centre Manager and you will be helping them to book or upgrade their holidays and making sure they have all the information they need.

You will build rapport by taking a genuine interest in each guest you talk to, asking open questions and enjoying a natural conversation. You will be an important part of the guest experience, showing the enthusiasm and friendliness that makes the Away Resorts brand so special.

You will love working for Away Resorts, we have a can-do, fun-loving, people-centred ethos, captured by our Holiday Heroes’ mantra of Attentive Amazing Lovers - have a read about it.

**Skills, experience and qualities you’ll need**

Firstly, and most importantly, you will love people. You will be easy to talk to and a great listener and you will have a real talent for making customers feel special when you’re on the phone.

You will be a team player, have the ability to maintain a high service level while you multi-task, and you will enjoy solving problems when or - even better - before they occur. You will also have at least a year’s experience of working in a contact centre.

**Nice to have but not essential**

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
- Experience of outbound calling, converting enquiries to sales and upgrading existing sales.
- Must have at least one years telephone based customer service experience
- Experience of using booking systems, especially Parcvu

**What we can offer you**
- Competitive Pension
- Bonus Scheme
- Health Cash Plan
- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and recognition

**Want to join our team? Here’s how to apply**

**Good Luck**

INDLP

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