Customer Success Executive

3 weeks ago


Edinburgh, United Kingdom Mapal Group UK Full time

A Customer Success Executive (CSE) forms part of our Customer Success Team. The CSE will share responsibilities of managing a large portfolio of customers remotely, engaging stakeholders and forming reliable relationships. The level of relationship will differ based on the size and business requirements of each customer. The CSE will be expected to identify opportunities to hand over to the sales team. The team will work closely to share the responsibilities of retaining and growing the customer base. They will pro-actively work with customers who wish to engage on a counselling basis where advice can be given around configuration and best use of the functionality enabled, or even discuss alternative products in our portfolio that could support the customer's goals and help them achieve ongoing operational success.

**Responsibilities**:

- Manage a large group of accounts using a light touch transactional approach
- Protect controllable attrition and ARR value of portfolio
- Identify customer strategy, growth plans and key contacts to uncover cross-sell and upsell leads for Sales
- Expand and maintain a detailed account record of each account with the CRM
- Participate in identifying industry best practices to be shared
- Support industry-specific marketing campaigns for the customer base

**Qualities/Requirements**
- Experience working in the hospitality sector with a focus on bars/pubs, restaurants, or hotels.
- Ability to identify problems and opportunities as well as offer or implement actions and solutions.
- Proven ability to effectively manage work across teams and disciplines
- An ability to influence others through effective communication and negotiations
- LMS experience is a plus
- Multi-lingual is an asset (English, French, Spanish)

**Skills**:

- Excellent oral and written communication skills.
- Excellent personal organization skills and attention to detail
- Strong people skills. Ability to work well with a diverse multi-cultural environment
- Willingness to work flexible hours when required
- The ability to work independently or as part of a team and the ability to take direction is a must
- Strong analytical and troubleshooting skills
- Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment

Mapal Group offers competitive salaries, achievable incentive bonuses, career advancement opportunities and unique employee-focused culture.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Cycle to work scheme
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Edinburgh, City of Edinburgh: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hospitality: 1 year (required)



  • Edinburgh, United Kingdom Bright Purple Full time

    Customer Success Manager Remote (Scotland) How would you like to work for one of Scotlands leading SaaS companies? We are looking for an experienced Customer Success Manager with a flair for the technical side of things, and a passion for fostering long-standing client relationships. Youll be joining a remote first working environment with some great...


  • Edinburgh, United Kingdom Wood Mackenzie Full time

    Company Description Wood Mackenzie is the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision-making. Our dedicated oil, gas and LNG, power and renewables, chemicals, metals, and mining...

  • Sales Executive

    1 week ago


    Edinburgh, United Kingdom Redfox Executive Selection Ltd Full time

    Are you an ambitious and results-oriented individual with a passion for the environment? Do you want to be part of an organisation that plays a crucial role in the UK’s efforts to combat climate change and increase timber self-sufficiency? If so, we have an exciting opportunity for you! About Our Client: They are a leading tree nursery located in East...

  • Sales Executive

    7 days ago


    Edinburgh, United Kingdom Redfox Executive Selection Ltd Full time

    Are you an ambitious and results-oriented individual with a passion for the environment? Do you want to be part of an organisation that plays a crucial role in the UK’s efforts to combat climate change and increase timber self-sufficiency? If so, we have an exciting opportunity for you!About Our Client:They are a leading tree nursery located in East...


  • Edinburgh, United Kingdom VP GROUP LTD Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Assist customers with inquiries,...


  • Edinburgh, United Kingdom Abacus Marketing Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Responsibilities**: - Answer incoming customer calls and provide assistance with inquiries, complaints, and product information. -...

  • Sales Executive

    2 weeks ago


    Edinburgh, United Kingdom Vertu Motors group Full time

    Macklin Motors MG Edinburgh Macklin Motors MG Edinburghare currently recruiting an experienced Sales Executive to join our team! We are offering a £24,000Basic Salary with a £41,000 OTE plus a range of company benefits! Due to growth within the business we are actively looking to recruit a Sales Executive to join our successful team. As a Sales...


  • Edinburgh, United Kingdom Vertu Motors group Full time

    Macklin Motors MG Edinburgh Macklin Motors MG Edinburghare currently recruiting an experienced Sales Executive to join our team! We are offering a £24,000Basic Salary with a £41,000 OTE plus a range of company benefits! Due to growth within the business we are actively looking to recruit a Sales Executive to join our successful team. As a Sales...

  • Sales Executive

    4 weeks ago


    Edinburgh, United Kingdom Bright Purple Full time

    Sales Executive - Edinburgh hybrid About Us A global reaching company, developing scalable solutions to offer secure infrastructure and tools with the sheer principle of providing simplicity to ever-evolving IT requirements, is looking for a Sales Executive to join their ranks in the humble Edinburgh city-centre location. The Sales Executive ...


  • Edinburgh, United Kingdom University of Edinburgh Full time

    **UE05 £25,285 - 28,929 Per Annum** **College of Arts, Humanities and Social Sciences / Business School / Executive Development** **Open ended (Permanent)** **Full time, 35 hours per week** We are looking for a professional, customer-focused experienced Administrator to work as a key member of a busy Executive Development Team. The role directly...


  • Edinburgh, United Kingdom Bright Purple Full time

    Sales Executive - Edinburgh hybrid A global reaching company, developing scalable solutions to offer secure infrastructure and tools with the sheer principle of providing simplicity to ever-evolving IT requirements, is looking for a Sales Executive to join their ranks in the humble Edinburgh city-centre location. The Sales Executive will be...


  • Edinburgh, United Kingdom Vertu Motors group Full time

    Macklin Motors Peugeot Edinburgh Macklin Motors Peugeot Edinburghare currently recruiting a Senior Sales Executive to join our team! We are offering a £27,000Basic Salary with a £46,000 OTE plus a range of company benefits! If you are looking for a role that can offer a clear development path to management, apply today!  As a Senior Sales Executive you...

  • Account Executive

    1 week ago


    Edinburgh, United Kingdom Diageo Full time

    Description : Account Executive Diageo is always open to speaking to talented candidates, and we are looking to engage with strong Account Executives to build talent pools for upcoming vacancies throughout the year. Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff,...


  • Edinburgh, United Kingdom University of Edinburgh Full time

    **Grade UE05 £25,742 - £29,605 per annum. A revised salary range for this grade of £27,979 - £32,332 is planned to take effect from Spring 2024)** **College of Arts, Humanities & Social Sciences - Business School** **Full time - 35 hours per week** **Open ended (Permanent)** We are looking for a professional, customer-focused, experienced...


  • Edinburgh, United Kingdom HBNL Full time

    Job Advert Reporting to the Customer Operations Manager you will be part of our Customer Early Life Team, performing a pivotal role in our customers onboarding journey. This is a critical stage in the customer lifecycle and your role will involve dealing with questions from customers at different points within their journey (ranging from who we are, what is...


  • Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relations Representative. As a Customer Relations Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services. This is a great opportunity for someone who enjoys...


  • Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in English and Spanish, possess excellent communication skills, and have a passion for delivering outstanding...

  • Account Executive

    7 days ago


    Edinburgh, United Kingdom Diageo España SA Full time

    Diageo is always open to speaking to talented candidates, and we are looking to engage with strong Account Executives to build talent pools for upcoming vacancies throughout the year. Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and...

  • Customer Supply Chain

    2 weeks ago


    Edinburgh, United Kingdom Pod Talent Full time

    Role: Customer Supply Chain & Logistics Manager North West England - Hybrid (50:50) Join a leading Global FMCG on a journey of innovation and transformation. As the Customer Logistics Development Manager, you'll be at the forefront of shaping and developing the customer strategy and logistics partnerships. This is a pivotal role where you'll collaborate...


  • Edinburgh, United Kingdom C&M Executive Recruitment Full time

    **Customer service advisors** - French speakers Required for this expanding travel company. They are looking to fill 4 positions, office based 23k plus 1k language allowance. They are looking for fluent French speakers from travel, hospitality or other service related industries. 2 years call centre experience is a must. **Customer service advisors...