Customer Service Agent
7 months ago
**Description**:
We are currently seeking a Customer Services Agent based at Dowlow Quarry, Buxton
Working within a team in a fast paced environment you will be responsible for dealing with customer orders and processing them, arranging and allocating transport to cover all dry work from our Dowlow and Ashwood Dale Limestone Quarries. The office also provides a distribution centre for a network of local concrete plant which we deliver to on a daily basis.
**Key Responsibilities**:
- An adept and timely response to customers’ enquiries, orders, and queries and complaints in an efficient manner.
- Proactive planning allocating and tracking orders to completion.
- Scheduling and rescheduling orders whilst utilising haulage fleet effectively.
- Compiling and maintaining accurate records as required.
- Communicating effectively with commercial, production and haulage partners.
- An ability and desire to adapt cross functionally as and when required.
- Respond promptly and effectively to enquires, queries and orders.
- Identifying and contributing to managing your own personal development.
- Full compliance with Competition Act 1998
**Skills, Knowledge & Expertise**:
- Good verbal skills are essential and knowledge of Aggregates and Asphalt is preferred but not essential.
- Focus on the customer relationship - maintain good customer relations and actively build new ones
- Effective time management, adhering to administrative policies and procedures
**Benefits**:
- 25 days annual leave, plus bank holidays on top
- Pension
- Share Saver Scheme
- Life Assurance
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
- Broad learning opportunities and career progression pathways.
**About Breedon Group plc**:
Breedon is a leading vertically-integrated construction materials group in Great Britain and Ireland.
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