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Customer Service Coordinator

7 months ago

Buxton, United Kingdom TribePost Full time

**Shifts**: 37.5 Hours a week - Monday - Friday. 8:30-17.00 with a 1-hour unpaid lunch

**About us**

Saica is one of the leading European players in the development and production of recycled paper for corrugated cardboard with a production of 2.5 million tons of paper. With more than 10,000 employees across Spain, France, Italy, Portugal, UK, Ireland, Turkey, Luxembourg, The Netherlands and The USA, Saica Group has four business divisions: recycled paper production for corrugated cardboard (PAPER), recyclable materials recovery (NATUR), production of corrugated packaging (PACK) and flexible packaging (FLEX).

Sustainability at Saica begins with our values - we care, we value and we challenge.

**About the role**

As a customer Service Coordinator you will provide the highest levels of customer satisfaction by an efficient management of customer expectations through coordinating with all departments.

You will liaise with customers and support our external sales teams on E2E project identification and delivery’
- A minimum of 2 years’ experience within a customer service role.
- Microsoft Office sills with Excel skills to an intermediate level.
- Excellent verbal and written Communication skills.
- Positive can-do attitude.
- The ability to work well within a team and on own in order to achieve common goals and objectives.
- Attention to detail and accuracy when complying reports.

**Main Responsibilities**
- Monitoring and management of the order intake to ensure fulfilment of specific requirements such as: minimum order quantities, prices, delivery times, origination costs payback, stock management, etc.
- Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.
- Manage accounts assigned to him/her by the Regional Sales Director and Customer Service Manager with the aim of maximising their sales volume and profitability.
- Deal correctly with customer requests: pricing policy, claims, samples, sketches, specifications, offers, general information, website training.
- Be responsible of maintaining in the company Management System with the most up to date information concerning our customers.
- Participate in the definition and follow up of customer account plans. Support the data collection for these plans.
- Attend meetings, together with Account Manager he /she works with, and the Regional Sales Director.
- Sustain the groups Management System relating to the sales and commercial activity.
- To Attend and contrite to major customer review meetings.
- Participate actively in the problem-solving process when analysing customer claims related to service issues and non-conformities.

**What we offer**:

- Ongoing training and development
- Funding for role specific professional qualifications
- 23 Days holiday a year plus Bank Holidays, Increasing to 24 after 1 years’ service and then to 25 after 2 years’ service.
- Contributory pension scheme
- Cycle to work scheme
- Flu and eye test vouchers

No agencies please.