Servicenow Senior Business Analyst

4 days ago

Knutsford, United Kingdom eFinancial Careers Full time

As a Barclays ServiceNow Senior Business Analyst, this is an exciting opportunity as you will be part of the Global Technology System Management (GTSM) function, which is a global team of 4300 colleagues based in EMEA, US and APAC by Ilker Yaman. Thisis your chance to take on the responsiblity for capturing & defining business requirements and ensuring delivery of those requirements, within the IT Service Management function with a focus on the ServiceNow ITOM platform.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creatingfinancial and digital solutions that the world now takes for granted.
**Hybrid Working**
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern optionsfor the role with the hiring manager.
**What will you be doing?**:

- Understanding and documenting the current "as is processes" and "to be processes"
- Being accountable for capturing requirement specifications for enhancement requests for existing ITSM/ITOM tools and processes within agreed timeframes
- Leading various ITSM customer working and focus groups to influence and solicit requirements
- Directing interaction with customers - as well as on and off-shore development teams
- Identifying areas of process and tooling improvement, ensuring gaps are clearly defined and assessed, and working closely with the development teams throughout all phases
- Coordinating user acceptance testing with key project stakeholders to ensure deliverables align to requirements
- Working closely with BA's in other ITSM streams and taking an active role in customer and stakeholder engagement sessions
- Taking respective ownership throughout the project lifecycle as required
**What we're looking for**:

- Proven experience of working as a business analyst to drive out and capture business processes and requirements.
- Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
- Ability to lead complex business conversations with senior stakeholders and able to shape complex solution definitions
- Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
**Skills that will help you in the role**:

- A broad understanding of how platfroms such as Remedy or ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform
- ISEB Diploma in Business System Analysis
- Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
**Where will you be working?**
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful greenenvironment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

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