Customer Resolutions Advisor

5 months ago


Normanton, United Kingdom Huntress Full time

Are you looking for a new challenge? Are you available to start work immediately? Can you commit to a temporary role? If so, then this could be the role for you

We have an excellent opportunity for a customer service professional to join the team at a distribution depot in Normanton, WF10.

The role will be varied, but the main responsibilities will include:

- tracking and investigating customers queries.
- Using the CRM system to track customer queries, prioritising the workload.
- Managing a queue of queries ranging from clients to end customers.
- Adhering to company compliance and escalating any discrepancies to the compliance managers.
- Coordinating investigations into queries and complaints to reach a resolution.
- Managing data using Microsoft Excel
- Using Microsoft Excel to a basic level
- end to end case management in a Customer Service setting.

You must also be able to write and speak in fluent English and have access to the internet at home.

The role offers you:

- £10.42ph
- Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.
- Working on site in a safe working environment
- Option to work from home for 1 week out of every 4
- Free on site parking

We look forward to hearing from you

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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