Ward Administration Team Leader
1 day ago
Band 3 - 37.5 hours per week Permanent vacancy
As an Administration Team Leader with supervisory and senior administration experience, you will demonstrate strong leadership skills to a team of Ward Clerks across the Trust.
You and your team will provide a comprehensive Ward Clerk service to wards across the Urgent Care, Medicine and Surgical specialties as well as supporting clerical teams within Same Day Emergency Care and Early Pregnancy Unit.
This will include ensuring safe staffing levels, compliance with Trust key performance indicators and supporting HR processes and recruitment to team. You will be responsible, in ensuring efficient, effective and high-quality administration functions within the service.
You will undertake support and training of Ward and other clerical support staff within the service in order to ensure that systems are efficient and effective and data quality is maintained.
A flexible approach is essential, as is your ability to become a key contributor to the administrative team whilst using your initiative and adapting well to change.
A flexible approach is essential, as is your ability to become a key contributor to the administrative team whilst using your initiative and adapting well to change.
The designated person responsible for Bed Bureau/Ward Clerk Team staff training and rota management.
Managing a range of clerical support to the ward staff and bed managers.
To undertake duties delegated by management and work without supervision.
The post holder will be familiar with a full range of clerical tasks and be able to undertake specific duties.
The post holder will be undertaking tasks requiring strict confidentiality which may include personal sensitive informat
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
- To support the Ward Clerks in ensuring all operational processes are adhered to in accordance with trust policies, agreed algorithms and standard operating procedures.
- To provide advice, guidance and support to the Ward Clerks on day to day issues that may arise within the service.
- Provide day to day coordination of staff including allocation of work.
- To plan and circulate the monthly rota for all Ward Clerks to ensure there is adequate staffing on a daily basis.
- To provide appropriate information and advice to members of the public and other agencies in order to help resolve their queries.
- To be able to determine where a situation may need emergency, urgent or non-urgent intervention, and to refer this on to the relevant team as appropriate.
- To have knowledge of and be able to train staff in the systems and processes that are relevant to the job role.
- To be conversant with all of the services offered within the service
- To undertake other tasks as required by the line manager, which are commensurate to the Band of the role.
- Support the Assistant Directorate Manager with sickness absence management and delivery of yearly appraisals to staff.
- To communicate verbally and non-verbally to deal with enquiries from service users/relatives, members of the public and other professionals both inside and outside of the organisation.
- To have an awareness of communication difficulties i.e. language, hearing and sight impaired service users and to be able to communicate sensitively and effectively.
- To have the ability to handle occasional aggressive callers.
- To communicate effectively and maintain good relationships with service users/patients, medical professionals and other departments across the health and social care setting and other outside agencies
- To ensure patients are given appropriate information and direction in relation to the services provided.
- To ensure patients are greeted and dealt with in a courteous and professional manner.
To identify and take action on any problems, bringing them to the attention of the Assistant Directorate Manager, where these issues cannot be dealt with at Supervisor level
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