Central Services Representative

1 day ago


Epsom, United Kingdom Optima Recruitment Full time

** Up to £27k ** Free Parking ** OUTSTANDING benefits ** Full training ** Welcoming team**

Our friendly client is looking for either a recent grad with some admin and customer service experience or a non grad with more complex admin and customer service experience. Most importantly you will have excellent technical skills, particularly Excel,a good idea for detail and be able to pick things up quickly.
- Undertake all aspects of complex mortgage administration including Buy to Let mortgages, Transfer of Equity, Interest Only mortgage administration and other special external schemes.
- Undertake all aspects of Commercial lending administration including management and board reports
- Undertake the administration of mortgage arrears operations including the provision of any necessary statistical information, reports and supporting the legal recovery procedures
- Undertake administration of deceased customer accounts, Powers of Attorney and other authorities
- Undertake administration of all centrally managed reports including any relevant research, correction or communication that arises and any response management that may be required.
- Prepare and issue standard or dictated letter responses to customers as appropriate.
- Assist with all aspects of the testing function
- Assist with the training of departmental staff as required.
- Undertake establishment, maintenance and documentation of manuals
- Liaise with external suppliers and maintain business relationships with third parties as required.

**Person Specification**:

- Administration experience
- Customer service experience, preferably dealing with customers over the phone
- Attention to detail
- Calm under pressure
- Able to manage time effectively and prioritise workload
- Good, clear communication in all formats
- Able to make decisions
- Ability to coach / train effectively
- Good relationships with other departments
- Able to learn quickly
- Able to work independently when necessary
- Analytical skills
- Good Excel skills and experience. Ability to create spreadsheets and manipulate dat

**Additional Information**:

- Based in Epsom
- £25,000 - £27,000
- Scaled pension scheme - up to 16%
- 23 days holiday allowance rising to 27 with service
- Parking permit for a local car park
- Discretionary bonus based on both the company & your performance
- Society social events
- Staff monthly draw
- Perkbox
- Bupa Private Medical Insurance
- Bupa Cash plan
- Professional study financial support
- Volunteer day per year
- Life assurance - 4x salary
- Income protection
- Season ticket loan
- Hybrid working options
- Buy and sell holiday

Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of yourchoice

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.



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