Groups & Events Planning Executive

4 months ago

London, United Kingdom Sales at The Londoner Full time

**_Become a Londoner_**
- Welcome to The Londoner, a hotel that is chic boutique in spirit and _feeling yet_ staggering in scale and ambition_. _A perfectly engineered collection of spaces, tastes, _textures,_ and offerings over 15 floors_. _Situated in the heart of Leicester Square, where the four corners of the city meet_. _We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our _guests_ exacting standards, but also propel their own career potential in a company that recognizes and rewards_. _Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel_._
- At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture_
- ._

**We are currently looking for a Groups & Events Planning Executive to join our Sales team at The Londoner.**
**The role takes on the responsibility of supporting the Groups Sales & Planning Team with delivering the administrative responsibilities to support Group Arrivals & Stays at the hotel.**

**Overview**:

- As Groups & Events Planning Executive, you will work closely with all departments in the hotel with the sole purpose of delivering bespoke service at all times.
- Assist with administrative tasks to support the Sales team with conversion of Groups.
- Deliver exceptional guest experiences at all times, adding further value to each guest’s journey and bringing the Londoner core values.
- Be mindful of, and promote, hotel amenities, food and beverage outlets and services, and arrange in-house services as required.
- Being responsible for the delivery of Group Resumes with correct information in a timely manner.
- Ensure all payments are taken and actioned as necessary for pre-payments, online extranet payments, gone and guest payments are seamless.

**About You**:

- Minimum 3 months experience with Reservations.
- Proven track record in delivering exceptional customer service.
- Advanced ability to use Opera and multi platforms for data acquisition (PMS, Intranet, Preferred Platform, Google, Linkedin, ReviewPRO etc).
- Maintains excellent telephone communication etiquette.
- Impeccable command of the English language.

**Our** Benefits Package**:

- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development

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