Regional Manager

3 days ago

Cambridge, United Kingdom FMG Repair Services Full time

**OperationsManager - North London Region**

**This is an exciting opportunity for a talented Operations **Manager to join one of the UK’s leading automotive and insurance specialists, bringing to life the FMGRS experience for colleagues and customers in our successful branch network.

**Why be a Regional Operations Manager within FMGRS Ltd?**

We’re here to keep people and businesses moving, that’s what we do. Whether that’s by renting one of our cars or vans, managing a customer's fleet, servicing and repairing their vehicles, helping with insurance, helping to deal with the consequences of anaccident, like breakdown or legal help, or selling off unwanted fleet.With the best people and businesses in the industry within our Group, no one else can do what we do

As Regional Operations Manager, you are part of our Senior Leadership Team, delivering the both the strategic proposition and day-to-day operational success of your branches.Put simply, your role is to empower and enable your people to drive performance,consistently develop service delivery and most importantly, to support our customers to keep their business promises

**Purpose**:
The purpose of this role is:

- To lead and oversee the day-to-day activities of the bodyshop sites and departments within region.
- To deliver all site and regional KPI’s to ensure financial results.
- To ensure the business is equipped with the right people, skills, operating models, and resources to deliver financial and operational results.
- To always deliver exceptional customer satisfaction levels, cycle times, key-to-key / VOR (vehicle off road) and colleague satisfaction levels.
- To train, coach and support General Managers and other key colleagues to deliver required results.
- To optimise cost control and margin control across the region.

**Why choose FMGRS Ltd for you next step?**

We've got ambitious plans for our future, especially around creating a place to work where every colleague can thrive and be their very best, as well as many initiatives which will underpin the growth of our business**.**

We set high expectations of our Regional Operations Managers and you will be well-rewarded in return - on top of a **great salary, car and bonus potential**, we have a **wide range** of **benefits** available to youincluding:

- **Lifestyle & Wellbeing Benefits** - **25 day’s annual leave**, eye care vouchers, Flexible Gym Memberships, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
- **Some great Financial Benefits** too, including an enhance workplace pension, access to an exclusive employee vehicle-leasing scheme, save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

**You are our ideal Regional Operations Manager if**:

- Most importantly, you are a proven people manager with a solid senior-level background in fast-paced customer orientated environments - you know how to build and coordinate large but close-knit teams to deliver exceptional solutions to your customers.
- You have a common sense, commercially minded business approach - you and your team know what makes a great workplace and how to maximise efficiencies and identify opportunities to produce outstanding results.
- You get involved in every part of your business - you take pride in understanding exactly what makes your business tick and lead by example, setting high standards.
- You are a natural mentor and love to share your knowledge with others, challenging them to expand their skills and capabilities - nothing gives you more job satisfaction than seeing a colleague you have supported doing well.
- You have a passion for customer service - you understand what is important to your customers and partners. If there is an issue, as Regional Operations Manager, you will know just how to solve it.

Finally, although knowledge of our industry would be ideal, it isn’t essential - what is non-negotiable is your commitment to achieving excellence in everything you undertake along with an impressive record of increasing profitability and operating efficiency.

**Be part of the future of vehicle accident repair

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