Sales & Customer Experience Supervisors

3 months ago

Brighton, United Kingdom Sessions Full time

£10.90 per hour + service charge (estimated and up to £12.90 per hour)

We are currently looking for a small team of sales and customer experience supervisors to join our award winning Shelter Hall venue

Hospitality is changing. Change with us

Shelter Hall is owned by Sessions, our goal is to help founder-led businesses, rapidly scale their food concepts. We place their brands in our own food market halls, dark kitchens and also, third party venues we partner with.

This role is based within the award winning Shelter Hall Food Market on Brighton seafront Shelter Hall is made up of 7 kitchens and 2 bars split across 2 floors, with private dining and unbeatable outside space.
Combining a fantastic choice of cuisines for our guests all ordered through the Shelter Hall app.
There is no better place to join if you're looking for a venue that brings together the best minds and talent with the Sussex food community.

**What's in it for you?**
- Getting to work in Brighton's only Food Market
- Chance to be part of a growing company with plenty of progression opportunities
- Employee Assistance Programme (Support for health, finance and legal services)
- Encouraged to be yourself Let your personality shine.
- Employee socials, drinks on us
- Sessions is a Living Wage Employer
- Food Hall 25% discount

**What will you do?**
- Primarily with a weekend focus, you will drive sales and ensure the customer experience standards have been achieved.
- Be our primary contact with customers after our host team has seated them to assist with upselling of 2nd and 3rd round drinks / ensuring guests are happy with food & drink / helping with any regular ordering issues
- Work under / with a strong management team with strong communication
- Have knowledge and passion about food & drink
- Strong work ethic/willing to help out wherever needed
- Keep the team happy, performing and motivated
- Step in to solve any guest issues when most senior on shift

**Requirements**:

- Strong communication skills
- Basic ipad - tech knowledge
- Friendly, positive attitude
- Confident speaking to new people
- A good level of English language
- Right to work in the UK

Join a company looking to change the face of the hospitality industry.
- Sessions are a living wage and equal opportunity employer._
- The first 2 stages of our Recruitment Process are "Blind" and no details other than work history and education will be shown to the recruiters or hiring team. A_ll applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status._

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