Customer Representative
6 months ago
We are seeking a skilled and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will play a key role in providing exceptional service to our customers and ensuring their satisfaction. This is a bilingual position, requiring fluency in both English and Spanish.
**Responsibilities**:
- Upsell products and services to customers by identifying their needs and offering appropriate solutions
- Analyze customer accounts and data to identify trends or areas for improvement
- Perform accurate data entry to update customer information and maintain records
- Provide excellent customer service by actively listening, empathizing, and responding to customer concerns or complaints
- Maintain a high level of phone etiquette and professionalism in all interactions with customers
**Experience**:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
**Job Types**: Full-time, Permanent
Pay: From £25,493.32 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Nottingham: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
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