Sales Office Administrator

2 weeks ago


Aldershot, United Kingdom Gi Group Full time

Sales Office Administrator
Our Client based in Aldershot who are specialist technical manufacturers of bespoke rubber mouldings and custom-made rubber products are looking for a Sales Office Administrator to join their team on a full-time permanent basis.
The role of Sales Office Administrator has a wide range of customer facing responsibilities. You will be the first point of contact. You will need to be calm, professional and have a personality that will assist in developing strong relationships with customers.
You will be office-based and play a key role in the running of the business: receiving, acknowledging orders - ensuring the customer is satisfied, escalating issues, and concerns.
Salary and Benefits
- £25k per annum
- Monday-Thursday 08:00-17:00 & Friday 08:00-13:00
- 25 days holiday + Bank Holiday's
- Workplace Pension: auto-enrolment after 3 months service 4% employer contribution, 4% employee contribution
- Death in Service: 2 x annual salary
- Free parking
Duties
- Process existing Customers orders
- Monitor orders and make contact with customers within 24 hours
- Raise invoices from in-house system
- Deal with existing customer enquiries, liaising where necessary with other departments and the production team. This may include team's calls with customers
- Liaise with Customers on collections/deliveries
- Liaise with Courier companies
- Answer Incoming calls and direct where necessary
- Answer front door entry system and ensure all visitors are appropriately administered
- General Administrative work
- Arrange travel, hotel, car hire to support business travel as required
Skills & Requirements
- Excellent Customer relationship building abilities
- Excellent communication skills
- Highly organised with the ability to coordinate and delegate
- Good time management
- Smart presentation
- Previous experience in a Sales Administrative position beneficial but not essential
- Computer literate and awareness of MS office, SAGEX3 or similar ERP software
- Willingness to learn



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