Office Administrator
6 months ago
Office Administrator / Customer Service
Office Administrator / Customer Service. An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team. The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work. This role is a varied role encompassing both general office duties and customer care responsibilities.
The Office Administrator / Customer Service key responsibilities:
**General Office Duties**:
**- Answer and direct phone calls, providing information and assistance to callers (Customers and suppliers).**
**- Manage the flow and process of work orders, ensuring efficient allocation of resources and timely completion of tasks.**
**- Assist in the organization and filing of documents, contracts, and records.**
- Handle data entry tasks and maintain accurate records.
- Coordinate and schedule deliveries.
**- Provide administrative support to the team as needed.**
**Customer Care**:
**- Maintain a professional and helpful demeanour when assisting customers, ensuring a positive customer experience.**
**- Effectively communicate repair status, timelines, and relevant information to customers.**
**- Verifying that customers' account status is in compliance and that payments have been received before releasing goods.**
**- Handle customer feedback and concerns, resolving issues promptly to maintain customer satisfaction.**
**- Keep accurate records of customer interactions and requests for future reference.**
**- During times of reduced staffing, have the capability to conduct deliveries and collections for local customers as required, using a company vehicle.**
**Invoicing and Financial Administration**:
**- Generate and manage invoices for repair services, ensuring accuracy and completeness.**
**- Verify that all invoices are compliant with legal requirements and company policies.**
**- Coordinate with the accounting department to reconcile payments and outstanding balances.**
**- Assist in the collection of outstanding payments and follow up on unpaid invoices.**
**- Maintain organized financial records for easy retrieval and auditing purposes.**
**Skills and Experience Required - Essential**
- Proven experience as an Office Administrator or in a similar administrative role.
- Excellent communication and customer service skills to provide exceptional customer care.
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and invoicing software.
- Excellent organisational and time management skills, with the ability to multitask effectively
- Strong attention to detail and accuracy in data entry.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of legal requirements related to invoicing and purchasing is a plus
- Ability to work independently and as part of a team.
- High level of professionalism and confidentiality when handling sensitive information.
- Driving License
- Educated to GCSE level or equivalent
The Office Administrator / Customer Service salary is £27k, working 8:30-17:00 Monday to Friday
Proactive People is an employment business and agency
**Job Types**: Full-time, Permanent
Pay: £27,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: OFFADM
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