Office Administrator

6 months ago


Aldershot, United Kingdom Proactive Solutions Group Ltd Full time

Office Administrator / Customer Service

Office Administrator / Customer Service. An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team. The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work. This role is a varied role encompassing both general office duties and customer care responsibilities.

The Office Administrator / Customer Service key responsibilities:
**General Office Duties**:
**- Answer and direct phone calls, providing information and assistance to callers (Customers and suppliers).**

**- Manage the flow and process of work orders, ensuring efficient allocation of resources and timely completion of tasks.**

**- Assist in the organization and filing of documents, contracts, and records.**
- Handle data entry tasks and maintain accurate records.
- Coordinate and schedule deliveries.

**- Provide administrative support to the team as needed.**

**Customer Care**:
**- Maintain a professional and helpful demeanour when assisting customers, ensuring a positive customer experience.**

**- Effectively communicate repair status, timelines, and relevant information to customers.**

**- Verifying that customers' account status is in compliance and that payments have been received before releasing goods.**

**- Handle customer feedback and concerns, resolving issues promptly to maintain customer satisfaction.**

**- Keep accurate records of customer interactions and requests for future reference.**

**- During times of reduced staffing, have the capability to conduct deliveries and collections for local customers as required, using a company vehicle.**

**Invoicing and Financial Administration**:
**- Generate and manage invoices for repair services, ensuring accuracy and completeness.**

**- Verify that all invoices are compliant with legal requirements and company policies.**

**- Coordinate with the accounting department to reconcile payments and outstanding balances.**

**- Assist in the collection of outstanding payments and follow up on unpaid invoices.**

**- Maintain organized financial records for easy retrieval and auditing purposes.**

**Skills and Experience Required - Essential**
- Proven experience as an Office Administrator or in a similar administrative role.
- Excellent communication and customer service skills to provide exceptional customer care.
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and invoicing software.
- Excellent organisational and time management skills, with the ability to multitask effectively
- Strong attention to detail and accuracy in data entry.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of legal requirements related to invoicing and purchasing is a plus
- Ability to work independently and as part of a team.
- High level of professionalism and confidentiality when handling sensitive information.
- Driving License
- Educated to GCSE level or equivalent

The Office Administrator / Customer Service salary is £27k, working 8:30-17:00 Monday to Friday

Proactive People is an employment business and agency

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: OFFADM



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