Customer Service Advisor

5 months ago

Belfast, United Kingdom Blue Arrow Full time

We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.

Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as well as their employees.

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.
- There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.

Role: Customer Service Advisor - Mortgages

Location: Lloyds Banking Group, 24 Cromac Place, Gasworks, Belfast

BT7 2JB

Pay rate: £12.09 per hour

Contract: 6-month contract with the opportunity of extension and to become a permanent employee.

Hours: Full time, Working 5 days out of 7 - Monday - Friday

Shifts: 8:00am - 6:00pm (on rotational shifts, 7 hours per day) & Occasional Saturdays 9am - 2pm

Opportunity for hybrid working after a 6-month period (work from home & in the office twice per month).

**Job Description**:

- You will be dealing with a wide range of customers including third party organisations relating to the bank's products and services.
- You will build relationships with brokers whist having the ability to deliver key messages in line with lending decisions with support from Senior Mortgage Consultants.

**Skills**:

- Excellent oral and written communication.
- You're a people person - working with your team to provide a crucial service to millions of customers.
- Positive and approachable attitude with a continuous improvement mindset.
- Ability to empathise with customers to help resolve their queries.
- You should feel comfortable taking and making a high volume of calls to a variety of customers including brokers, Solicitors, Surveyors and Customers.

**Benefits**:

- Fully paid training & excellent career development opportunities.
- Great rates of pay which is paid weekly/Overtime opportunities.
- Generous holidays with 28 days per year.
- Working as part of a diverse workforce that embraces individuality.
- Being part of a team that helps Britain prosper.
- Excellent training and on-going support
- Pay progression.
- Opportunity for potential extension or a permanent position.
- The opportunity to work with some of the most influential and experienced managers in the banking industry.

About our Belfast site...

With a lively workplace that enjoys a community from all parts of society this site enjoys the following facilities:

- Paid Parking nearby (where available)
- An extensive canteen
- A range of vending machines and free hot and cold drinks
- Rest areas with TVs etc.
- Prayer & Quiet reflection rooms
- A kitchenette on each floor equipped fridges & microwaves
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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