Current jobs related to Customer Service Advisor - West Malling - Searchflow
-
Customer Service Advisor
4 months ago
West Malling, United Kingdom Clearwater People Solutions Full timeAre you a confident Customer Service Advisor looking for a new challenge? We are working closely with a growing charity based in the Kent area to help grow their team. This is a hybrid role (after probation) with office visits expected 3 days per week. The role is currently a 12M FTC with a view to go permanent after this time. **Key Responsibilities for...
-
Customer Service Advisor
4 months ago
West Malling, United Kingdom Clearwater People Solutions Full timeAre you a confident Customer Service Advisor looking for a new challenge? We are working closely with a growing charity based in the Kent area to help grow their team. This is a hybrid role (after probation) with office visits expected 3 days per week. The role is currently a 12M FTC with a view to go permanent after this time. **Key Responsibilities for...
-
Customer Service Advisor
2 weeks ago
West Malling, United Kingdom Reed Full timeDo you want to work as part of a dynamic team, in a fast growing and market leading company who encourage passion, ambition and collaboration? My client is looking for a Customer Service Specialist to join their team on a permanent, full-time basis. Day to day duties of a Customer Service Advisor – Provide helpdesk and order fulfilment support and advice,...
-
Customer Service Advisor
3 weeks ago
West Malling, United Kingdom Insight Select Full timeCustomer Service Advisor12 months Fixed-Term Contract / £22,500 per annum / West Malling, HybridMy client, a UK wide leader in their market, are looking to recruit a Customer Service Advisor to join their rapidly growing customer services team on a 12 months fixed-term contract.The successful candidate will either be looking to get a years office experience...
-
Customer Service Advisor
3 weeks ago
West Malling, United Kingdom Insight Select Full timeCustomer Service Advisor12 months Fixed-Term Contract / £22,500 per annum / West Malling, HybridMy client, a UK wide leader in their market, are looking to recruit a Customer Service Advisor to join their rapidly growing customer services team on a 12 months fixed-term contract.The successful candidate will either be looking to get a years office experience...
-
Customer Service Advisor
2 weeks ago
West Malling, United Kingdom Insight Select Ltd Full timeCustomer Service Advisor12 months Fixed-Term Contract / £22,500 per annum / West Malling, HybridMy client, a UK wide leader in their market, are looking to recruit a Customer Service Advisor to join their rapidly growing customer services team on a 12 months fixed-term contract.The successful candidate will either be looking to get a year’s office...
-
Customer Service Advisor
4 months ago
West Malling, United Kingdom Commercial Services Group Full time**Customer Service Advisor** **from £24,000pa** **Hybrid/Kings Hill, Kent** We are currently recruiting for a proactive Customer Service Advisor to join LASER Energy, part of the Commercial Services Group. This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast paced work environment. **In...
-
Customer Service Advisor
4 months ago
West Malling, United Kingdom Netbox Recruitment Full time**Customer Service Advisor** **£24,178** **Kings Hill full time initially, hybrid thereafter** **Monday to Friday - 35 hour week - 9am-5pm** **6 weeks annual leave (plus 8 days bank holidays)** **Generous pension scheme (up to 11% employer contribution), enhanced maternity and paternity and health cash plan scheme, paid volunteering day** **Applications...
-
Customer Service Advisor
3 weeks ago
West Malling, United Kingdom Landmark Information Full timeCustomer Service Advisor – FTC 12 Months West Malling, Kent About the business The National Land Information Service (NLIS) provides a single point of electronic access to a variety of sources of land and property information, including every local authority in England and Wales, Land Registry, water companies and other organisations that provide...
-
Customer Service Advisor
3 weeks ago
West Malling, United Kingdom Landmark Information Group Full timeCustomer Service Advisor - FTC 12 Months West Malling - Kent About the business The National Land Information Service (NLIS) provides a single point of electronic access to a variety of sources of land and property information, including every local authority in England and Wales, Land Registry, water companies and other organisations that provide...
-
Service Advisor
3 months ago
West Malling, United Kingdom Commercial Services Group Full time**Brand: Landscapes Services** **Role**:Service Advisor** **Salary**:£23,000 per annum (DOE)** **Hybrid/Kings Hill, Kent** Do you have previous administration experience within a fast-paced commercial environment, and particularly strong Microsoft Excel skills? Are you a confident communicator with outstanding customer service skills? If so, we have a...
-
Customer Service Representative
7 days ago
West Malling, Kent, United Kingdom Reed Full timeCustomer Service Advisor Role =========================== We are seeking a skilled Customer Service Advisor to join our dynamic team at Reed. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences. **Key Responsibilities:** * Provide timely and effective support to customers via email and...
-
Customer Service Representative
7 days ago
West Malling, Kent, United Kingdom Reed Full timeCustomer Service Advisor Role =========================== We are seeking a skilled Customer Service Advisor to join our dynamic team at Reed. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences. **Key Responsibilities:** * Provide timely and effective support to customers via email and...
-
Customer Service Representative
18 hours ago
West Malling, Kent, United Kingdom Insight Select Ltd Full timeCustomer Service Advisor **About the Role** We are seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12-month fixed-term contract. The successful candidate will provide helpdesk support to customers by email and telephone, ensuring customer queries are actioned in a timely manner while maintaining...
-
Customer Service Representative
15 hours ago
West Malling, Kent, United Kingdom Insight Select Ltd Full timeCustomer Service Advisor **About the Role** We are seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12-month fixed-term contract. The successful candidate will provide helpdesk support to customers by email and telephone, ensuring customer queries are actioned in a timely manner while maintaining...
-
Customer Service Representative
2 weeks ago
West Malling, Kent, United Kingdom Insight Select Ltd Full timeCustomer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...
-
Customer Service Representative
2 weeks ago
West Malling, Kent, United Kingdom Insight Select Ltd Full timeCustomer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...
-
Customer Service Representative
2 weeks ago
West Malling, Kent, United Kingdom Insight Select Ltd Full timeCustomer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...
-
Customer Service Representative
2 weeks ago
West Malling, Kent, United Kingdom Insight Select Ltd Full timeCustomer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...
-
Customer Service Representative
4 days ago
West Malling, Kent, United Kingdom Insight Select Ltd Full time{"title": "Customer Service Advisor", "content": "Job SummaryWe are seeking a skilled Customer Service Advisor to join our rapidly growing customer services team on a 12-month fixed-term contract. The successful candidate will provide helpdesk support to customers by email and telephone, ensuring customer queries are actioned in a timely manner while...
Customer Service Advisor
4 months ago
**Customer Service Advisor**
**West Malling - Kent**
**Office/Home**
**What it's like to work at SearchFlow**:
If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people. We also love a good work social and team building events.
**As well as this we offer**:
- 25 days’ holiday, with optional 5 days unpaid leave per year
- Remote working enabled
- Cycle to Work scheme
- Focus on training and career progression
- Competitive salary
**The Opportunity**
As a Customer Service Advisor, you will be part of an award-winning team that is responsible for ensuring that our customers experience is of the highest standard. You will be required to handle written and verbal queries professionally, promptly, and efficiently whilst delivering within the business set KPI’s. There will be a strong focus on first time resolution and excellent customer service.
The role will involve:
- Navigating SearchFlow systems and with a strong understanding of processes
- Providing excellent customer service
- Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process.
- Investigating and offering a timely response to customer enquiries and informal complaints
- Taking ownership of queries and actions appropriately.
- Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s.
- To work towards providing the highest standard of service in all interactions with customers, receiving consistent Level 2 Service Excellence scores.
- Understanding all SearchFlow products, procedures and systems.
- Achieving Silver or equivalent on quality scores.
**About you**
You will be proactive and self-motivated with excellent communication skills, both verbal and written. You will also have strong attention to detail with customer service at your core. You will also be committed to progressing your own learning and development. You will also have/be:
- Previous experience in a customer services environment.
- Good organisational skills and attention to detail.
- Competent with Excel, Word & PowerPoint.
- Able to demonstrate excellent customer service skills
- Quick and accurate data entry skills.
- Ability to multi-task, work flexibly and under pressure to meet deadlines and targets.
**About Us**
Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we’ve touched 1 in 4 property transactions.
We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency.
If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- What is your desired salary?
Work Location: Hybrid remote in West Malling
Reference ID: GH507
