Customer Service Advisor

5 days ago


West Malling, United Kingdom Reed Full time

Do you want to work as part of a dynamic team, in a fast growing and market leading company who encourage passion, ambition and collaboration?

My client is looking for a Customer Service Specialist to join their team on a permanent, full-time basis.

Day to day duties of a Customer Service Advisor –

  • Provide helpdesk and order fulfilment support and advice, via email and telephone to customers.
  • Liaise with third parties to ensure smooth running of the customer ordering process.
  • Investigating and offering a timely response to customer enquiries and requirements.
  • Take ownership of queries and actions appropriately.
  • Ensure customer queries are dealt with and actioned on a regular basis, in line with helpdesk KPI’s.

Skills and experience required for the Customer Service Advisor role –

  • Previous experience in a customer service environment.
  • Able to work independently and as a team.
  • Ability to work with clearly defined processes and to meet deadlines and targets.
  • Excellent communication skills, both written and verbal.
  • Competent with Microsoft packages (Excel, Word and PowerPoint)

Benefits and extra information for the Customer service Advisor role –

  • 25 days annual leave, plus the option of 5 unpaid leave days per year.
  • Hybrid working (2 days in the office, 3 days remote).
  • Private health insurance.
  • Health and Wellbeing services.
  • Career progression.
  • £22,500 salary.
  • Monday – Friday shift based rota between 08:00AM - 18:00PM

To apply for the Customer Service Advisor position, please submit your CV below.



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