Inbound Customer Service Advisor

7 months ago


Newcastle upon Tyne, United Kingdom Launch Group Full time

The Launch Group are supporting AA to recruit for customer service advisors.

**Salary**: £23,795 per year basic salary, OTE of £25,795

**Location**: Quorum Business Park, Benton Lane, Newcastle Upon Tyne, NE12 8EX.

**Contract**: Full Time - Permanent

**Hours**: 40 hours per week, Monday to Saturday.

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Customer Service Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.

**This is the job**

You’ll be working in a fast-paced environment taking inbound calls from new and existing customers about our products and services. Once you have completed your training, you’ll take a variety of calls, from general queries about an existing policy, to a new enquiry from someone looking to join, or a customer wanting to discuss their membership renewal. No matter what the call, you’ll play a key part in delivering a first-class customer service experience for all of our customers.

You'll get life-friendly hours (there are no Sunday or late evening shifts). Your shifts will be over 5 days per week with Monday - Friday shifts between 8am and 7:15pm and alternate Saturday shifts between 9am and 5:15pm.

**What will I be doing?**
- Dealing with inbound queries in a fast-paced **customer focused** business
- Maintaining the **accuracy** of data kept on file
- **Identifying** a need for and **promoting** additional products and services
- Maintaining a **professional image** in every interaction
- Working towards **performance & quality** KPIs in an **FCA regulated** environment

Contributing to your **team**, reporting into your team leader to help achieve the businesses commercial and customer service

**What do I need?**

Through our in house training program we will provide you with all the training and support you will need to get you up to speed. All you would need to be a success as a Customer Service Representative will be:

- A passion for **helping others** and delivering a first class customer service
- Ability to **effectively communicate** with people from all walks of life
- **Patience** to ensure each customer has a full understanding of the information we discuss with them
- **Determination and resilience** to see a job through to it’s conclusion

**Additional Information**

**We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including**:

- Diverse **learning and development** opportunities to support you to progress in your career
- **23 days** annual leave, increasing to 25 days after 5 years’ service, **plus 8 bank holidays**:

- **Free AA breakdown membership** after 12 months, 50% discount in your first year
- **Discounts** on AA products including car and home insurance
- **Employee discount scheme** that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave **pension** scheme with up to **7% employer contribution**:

- Dedicated **Employee Assistance Programme**:

- Fantastic working hours, ideal for a comfortable **work/life balance**. As well as the office hours above, we are also closed Christmas Day, Boxing Day & New Years Day
- Structured, **in-depth training** program over the course of your first 3-6 months to ensure you are 100% confident before graduating our training academy
- Regular **1 to 1 meetings** with your team leader to discuss not only your performance but to map out a route for any development opportunities
- Internal **career development opportunities** into multiple different functions such as Operational Leadership, Training, Quality & Recruitment to name a few

Mon Tues Wed Thurs Fri Sat Sun

Week 1 08:00 - 16:15 08:00 - 16:00 08:00 - 16:00 08:00 - 16:00 Off 10:00 - 14:00 Off

Week 2 10:15 - 19:00 11:00 - 19:00 11:00 - 19:00 11:00 - 19:00 09:00 - 17:00 Off Off

Week 3 09:00 - 17:15 Off 09:00 - 17:00 09:00 - 17:00 11:00 - 19:00 09:00 - 17:00 Off

Week 4 10:15 - 19:15 11:00 - 19:15 11:00 - 19:15 11:00 - 19:15 11:00 - 19:15 Off Off

At the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.

**Salary**: £23,795.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Referral programme
- Store discount

Sche


  • Inbound Sales Advisor

    6 months ago


    Newcastle upon Tyne, United Kingdom The Best Connection Employment Group Full time

    The Best Connection Newcastle have an exciting opportunity for a friendly and reliable **Inbound Sales Advisor** to join a busy sales office in Newburn, Newcastle. This role will be providing temporary support during the client's peak season, which is usually April to end of July. **The Role**: - Answering inbound sales calls and speaking to new and...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Ready to Shine? Join Us as a Customer Sales Advisor - Sky Inbound (Remote) The Gig: Step into the spotlight with our Sky Inbound sales team, where you'll be the friendly voice guiding customers through their Sky equipment queries. You'll champion the iconic Sky brand and spotlight the awesome Sky Protect products that give our customers that extra...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...


  • Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Customer Service Advisor - Monday to Friday** **Newcastle City Centre** **£19,760 (OTE £22,500)** **The Customer Service Advisor role**: As a Customer Service Advisor, you will be representing a leading energy provider and handling inbound and outbound calls to existing customers who are in debt. Your daily duties will involve: - Dealing with...


  • Newcastle upon Tyne, United Kingdom Launch Group Full time

    Customer Service Advisor - AA We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. As a Customer Service Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Rewards and Benefits on offer: * Asap Starts available * A competitive basic salary * Working for a blue-chip company with a great team-based culture. * The role is only working Monday to Friday- no weekends! * Home based position from day one! * World class training and development opportunities The Company you will be working for: MTrec...


  • Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time

    Rewards and Benefits on offer: * Asap Starts available * A competitive basic salary * Working for a blue-chip company with a great team-based culture. * The role is only working Monday to Friday- no weekends! * Home based position from day one! * World class training and development opportunities The Company you will be working for: MTrec...

  • Customer Sales Advisor

    7 months ago


    Newcastle upon Tyne, United Kingdom Elizabeth Michael Associates Full time

    **Customer Sales Advisor - Retentions (Inbound Sales)** **Location: Remote working** **Salary: £21,500 per year + Average OTE Bonus of £7,800 per annum** **Contract Type: Permanent, Full Time.** **MUST HAVE 12 MONTHS CONSECUTIVE SALES EXPERIENCE IN ONE ROLE** **37.5 hours per week** **The role you’ll do**: - As a Customer Sales Advisor in our...


  • Newcastle upon Tyne, United Kingdom M Group Services Full time

    About The RoleWe’re looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to...


  • Newcastle upon Tyne, United Kingdom ARK Recruiting Full time

    Start working as a Customer Service Advisor **from home (fully remote)**. Telephone is not essential, work from your own home. Career progression and promotions available. **Customer Service Advisor pay**: Pay relates to applicants ages 23+ £9.50 per hour. **This is a work from home role.** **Customer Service Advisor benefits**: - Work from the comfort...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Commercial Full time

    Job SummaryWe are seeking an experienced Inbound Call Centre Advisor in Dutch to join our client's team as a remote customer service representative. The successful candidate will have excellent communication skills, a strong understanding of customer service principles, and a passion for delivering exceptional results.About the TeamYou will be part of a...


  • Newcastle upon Tyne, United Kingdom M Group Services Full time

    **About The Role**: **A bit about the role** The Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers via both inbound and outbound telephone calls **Key Responsibilities for this role** - First point of contact for customers, colleagues & Suppliers, providing support to...


  • Newcastle upon Tyne, United Kingdom The People Pod Full time

    We're recruiting for a Customer Service Advisor position that offers a refreshing change! Dive into a career filled with warm and hot inbound calls, surrounded by a delightful culture where every interaction is a pleasure. This role offers a chance at a rewarding career with an exciting property developer, but here's the best part - you don't need prior...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job Description:CV-Library is seeking an experienced Inbound Technical Support Advisor to join our team.The successful candidate will have a proven track record in resolving customer queries and providing exceptional support.The salary for this role is £28,000 - £32,000 per annum.About the Role:This is a fantastic opportunity to work in a dynamic...


  • Newcastle upon Tyne, United Kingdom Search Full time

    Customer Service - Financial services6 month minimum temp contractMonday - Saturday - Hybrid -Gosforth£12.91ph - weekly pay13th January 2025 start date* Do you have experience within financial services?* Do you enjoy delivering excellent customer service?* Do you like resolving problems and coming up with solutions?* Do you enjoy working in a fast-paced...


  • Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Customer Service Collections Advisor Newcastle City Centre £20,500 starting basic, rising to £21,500 + Bonus (OTE £25,000)** Do you have a background in customer service or collections? Are you looking for a new role with great earning potential and genuine progression opportunities? Look no further! **The Customer Service Collections Advisor...


  • Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time

    MTrec Ltd Commercial is proudly representing a truly unique and special customer service client in their search to appoint a French Speaking Customer Service Advisor. This role involves handling inbound calls from consumers and distributors in French and English, addressing customer enquiries via telephone and email, providing quality advice and information...


  • Newcastle upon Tyne, United Kingdom The AA Full time

    **Company description**: **CUSTOMER SERVICE ADVISOR** **Salary**: £20,100 (If you hit your targets £23,399 - £27,899) **Location**:Newcastle upon Tyne. Remote/Dynamic options after route to competency **Contract**: Full Time - Permanent **Hours**: 36.25 per week between 8am-7pm Mon-Fri, 9am-5pm Sat Solution bringers. Day makers. Extra milers. We are...

  • Customer Sales Advisor

    12 hours ago


    Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Customer Sales Advisor - Monday to Friday** **Newcastle City Centre** **£19,760 (OTE £22,500)** **The Customer Sales Advisor role**: As a Customer Sales Advisor, you will be representing a leading energy provider and handling inbound and outbound calls to existing customers who are in debt. Your daily duties will involve: - Dealing with customer...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Service Advisor** **9th January Start Date** **Quorum Business Park, Longbenton NE12 8BU** **Salary**: £21,000 - £23,000 pa + £1,200 pa Performance Bonus **Working Hours**:Full Time, 37.5 hours per week **Shift Patterns**: between 8am to 9pm, Mon - Sun, 5 on 2 off **Holidays**: 29 days holidays (increases to 31 days after 12 months’...