Administration Assistant/receptionist Apprenticeship
2 weeks ago
**Apprenticeship**: Business Administration Level 3
**Working hours**:Monday to Friday - 10:30am - 6:30pm
**Start date**: March 2024
**Pay**: £14,000 P/A (Increase throughout apprenticeship dependant on progress)
**Location**: London, NW5
**Industry**: GP Practice
It is the responsibility of each GP Assistant to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.
**Requirements**:
- Greeting and booking in or patients for surgeries and clinics.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages taking appropriate action.
- Making appointments on System One, by processing appointment requests for today, future appointments from patients in person and on the telephone.
- Restoring the telephone service in the morning and checking for any messages.
- Filing patient records and correspondence when necessary.
- Opening and distribution or practice post. Outgoing post should be written down in the post book.
- Registering new patients following the Registration Protocol.
- Scanning of documents onto the medical system. All scanning should be cleared daily (both trays).
- To send letters to patients as necessary.
- Photocopying of notes and other information (in reception this includes: ensuring enough forms are printed or photocopied: consent forms, CITA, appointment card, change of details etc.).
**Package includes**:
- Complete a fully-funded qualification
- Spend at least 6 hours of your contracted working hours studying towards your apprenticeship
- 30 days annual leave entitlement
- Generous employee benefits structure
- Great progression opportunities
**Apprenticeship eligibility requirements**:
- To not already hold an administration qualification at level 3 or above
- To meet course suitability and initial assessment requirements in English and maths
- To have the right to work in the UK and meet apprenticeship funding eligibility criteria
**Job Types**: Full-time, Apprenticeship
**Salary**: £14,000.00 per year
Work Location: In person
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