1st Line Support

2 months ago


Fleet, United Kingdom Neoci Ltd Full time

**1st Line Support**

**Fleet**

**£25k - £28k**

**About Us**

As an outsourced company for telecoms resellers we offer a complete range of services - from project management and deployment to complex migrations and in-life customer care. We do whatever it takes to remove your operations headache and optimise our customers’experience.

**Responsibilities**:

- Triage and fact find, logging new tickets where appropriate
- Providing customers with an excellent level of support on faults and change requests via our helpdesk.
- To take ownership of fault tickets and be proactive when dealing with customer issues
- Ensure customer is continually updated on incidents where you have ownership
- Identify opportunities from faults
- To ensure that all SLA’s are met

**About you**
- Excellent communication and interpersonal skills
- Self-Motivated, Driven, Passionate and Enthusiastic
- Able to operate effectively in difficult and pressurised situations
- Excellent written and verbal English
- Driven to provide customers with an excellent service
- Great attention to detail

**Essential**
- Must have at least 2 years’ experience working within a similar role within telecoms



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