Technical Response Advisor

2 weeks ago

Fleet, United Kingdom Checkit Full time

Checkit’s Technical Response Team support one of our key accounts, a major UK supermarket retailer, with management of their in-store refrigeration plant and refrigerators. Using our various onsite monitoring equipment, we are able to remotely interrogate issues following a critical breakdown on site, taking ownership of the problem. We speak to the store, help to diagnose the problem, and provide stock saving guidance if required. We will arrange for a third party engineer to visit and resolve the issue, liaise with that engineer to understand what happened, and report back to the customer with our findings.- This is a shift based job on a 34 hour per week contract - you will work 4 days on, four days off. You'll do one block of 7am to 5.40pm, then a block of 10.20am to 9pm, then a block of 8.40pm to 7.20am.What you'll be doing
- Working to a scheduled rota system as a member of the Technical Response Team providing technical support for all our customers and their contractors.
- Responding to, interrogating and managing automated technical alarm calls generated by our call centre software, completing all required actions or customer contact pertaining to the incident.
- Documenting and recording all actions taken in accordance with company policies and the team alarm handling procedures.
- Providing daily, weekly, and monthly reporting on customer asset performance.
- Developing and maintaining sufficient knowledge following initial formal product training, on the principles of refrigeration, HVAC and onsite monitoring systems.
- Providing technical support to the 1st Line Customer Support team as well as our customers on technical queries.
- Carrying out controlled software configuration updates, system downloads, system information retrieval and in house configuration testing.

What we're looking for
- A background in customer service roles.
- Experience in talking to customers on the phone, answering questions, dealing with queries, providing support, giving guidance and solving problems.
- A great phone manner, and good written and spoken English.
- Well organised with good problem-solving skills and the ability to troubleshoot issues.
- Accurate with strong attention to detail, IT literate and able to pick up new systems quickly.
- Good listener with strong communication skills.
- Adaptability, patience, empathy and resilience.
- Commitment, high levels of internal motivation, and a positive attitude.
- Genuinely excited to help customers and deliver brilliant service.
- Willing and able to work shifts including mornings, afternoons/evenings and nights on rotation.

What's in it for you
- Checkit offer a range of benefits designed to give you the opportunity to learn and develop your skills, provide for your future, look after your routine healthcare, and feel protected if life throws you a curve ball. Our benefits include:
- 24.5 days holiday
- Life insurance at 4x your basic salary
- Income protection insurance to pay your wages if you need extended time off work due to illness
- Health cash plan to help with the costs of optical, dental and support for your mental wellbeing
- Contributory pension scheme
- Share award scheme, allowing you to be rewarded for our future success
- Unlimited access to thousands of courses on LinkedIn Learning

About Checkit

Checkit optimises the performance of people, processes and physical assets with connected digital solutions. We help companies with remote, deskless workforces to schedule, manage and analyse the activities of their teams to deliver improved productivity, engagement and cost savings. Via digital assistants that provide guided workflows, powerful dashboards that provide insights into critical activities and bring dark operations to light, and smart sensors that monitor critical assets and building facilities, we give leadership teams the ability to schedule and plan activity, and know what is happening as it happens, while making life much easier for their teams at the frontline. These real-time workflow, monitoring and analytics services enable safe and productive work, efficient operations and data-driven insight to continually improve performance in large, complex organisations.

We work across four main sectors - healthcare, pharmaceutical, life sciences and biotech; facilities and building management; retail; and hospitality. We help our customers with challenges as diverse as keeping vaccines at the correct temperature; reducing stock loss and waste for food retailers; reducing time spent on audit and compliance; repurposing tens of thousands of working hours previously spent on tasks we now automate; and monitoring best practice and care quality. Our clients include many NHS trusts, BP, Waitrose / John Lewis Partnership, Sodexo, Hallmark Care Homes and Center Parcs.

Checkit is a publicly traded business headquartered in Cambridge, UK, with its operations centre in Fleet, UK and a US operation based out of Tampa, Florida. We currently have

  • Service Advisor

    7 days ago

    Fleet, United Kingdom Silcom Recruitment Limited Full time

    The Role: Silcom Recruitment are currently seeking an adept Customer Service Advisor with experience in the motor trade industry to join our client's body shop in Fleet. Our client specialises in comprehensive body repairs, restoration work, and welding, and they are eager to grow their team. Responsibilities & Requirements of a Service Advisor: Greet...

  • Service Advisor

    6 days ago

    Fleet, United Kingdom Silcom Recruitment Limited Full time

    The Role:Silcom Recruitment are currently seeking an adept Customer Service Advisor with experience in the motor trade industry to join our client's body shop in Fleet. Our client specialises in comprehensive body repairs, restoration work, and welding, and they are eager to grow their team.Responsibilities & Requirements of a Service Advisor:Greet customers...

  • Sales Advisor

    4 weeks ago

    Fleet, United Kingdom New Look Full time

    **SALES ADVISOR**: **Level**: L8 - Retail Staff **Closing Date**: 11/03/2023 **Permanent / Fixed Term**: Permanent **Store Location**: Fleet **Contract variations available**: 8 hours **More about the role**: **About Us** At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility -...

  • Technical Lead

    1 month ago

    Fleet, United Kingdom RVU Full time

    **Location: Fleet - Hybrid (2 days per week in our office)** **The Business**: At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology, and backing of a well-established company. For over 15 years, Tempcover has been at the forefront of the fast-growing world of short term insurance. From originators to...

  • Service Advisor

    6 days ago

    Fleet, Hampshire, United Kingdom Silcom Recruitment Limited Full time €30,000

    The Role: Silcom Recruitment are currently seeking an adept Customer Service Advisor with experience in the motor trade industry to join our client's body shop in Fleet. Our client specialises in comprehensive body repairs, restoration work, and welding, and they are eager to grow their team. Responsibilities & Requirements of a Service Advisor: ...

  • Technical Lead

    4 weeks ago

    Fleet, United Kingdom RVU Full time

    At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company. For over 15 years, Tempcover has been at the forefront of the fast-growing world of short term insurance. From originators to innovators, we’ve evolved our business and our industry with pioneering ideas that...

  • Senior Technical Manager

    6 days ago

    Fleet, United Kingdom Gleeson Full time

    We have an exciting opportunity for an experienced Senior Technical Manager with an infrastructure background to join the Gleeson Land team. Main Responsibilities: As a senior member of the technical team, it is crucial, to take a ‘whole company’ perspective to the performance of Gleeson Land. Being a Gleeson Ambassador for our vision, mission,...

  • Technical Lead

    3 weeks ago

    Fleet, United Kingdom CV-Library Ltd Full time

    At CV-Library we have a clear vision, we want to help the world to work by matching job seekers and businesses on the global platform they need to succeed.Our mission is also clear for all our team, we help people find jobs and develop their careers and we help businesses find the talent they need to succeed. This also applies to our own businesses within...

  • Senior Technical Manager

    6 days ago

    Fleet, United Kingdom Gleeson Homes Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Introduction Job Introduction: We have an exciting opportunity for an experienced Senior Technical Manager with an infrastructure background to join the Gleeson Land team. Main Responsibilities: As a senior member of the technical team, it...

  • Technical Lead

    2 weeks ago

    Fleet, United Kingdom CV Library Full time

    At CV-Library we have a clear vision, we want to help the world to work by matching job seekers and businesses on the global platform they need to succeed.  Our mission is also clear for all our team, we help people find jobs and develop their careers and we help businesses find the talent they need to succeed. This also applies to our own businesses...

  • Automotive Non-Technical Trainer

    5 days ago

    Fleet, Hampshire, United Kingdom MSX International Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Automotive Non-Technical Trainer (Freelance) Location: IS, FI Date: May 22, 2024 Automotive Non-Technical Trainer (Freelance) – MSX International Are you an experienced automotive aftersales professional and a passionate coach? Do you enjoy...

  • Technical Network Trainer

    5 days ago

    Fleet, Hampshire, United Kingdom MSX International Inc. Full time

    Press Tab to Move to Skip to Content Link Title: Automotive Non-Technical Trainer (Freelance) Automotive Non-Technical Trainer (Freelance) – MSX International Are you an experienced automotive aftersales professional and a passionate coach? As an Automotive Non-Technical Trainer, you take care of training service advisors while ensuring quality and...

  • Senior Technical Manager

    3 weeks ago

    Fleet, United Kingdom Gleeson Homes Full time

    We have an exciting opportunity for an experienced Senior Technical Manager with an infrastructure background to join the Gleeson Land team.Main Responsibilities:As a senior member of the technical team, it is crucial, to take a 'whole company' perspective to the performance of Gleeson Land. Being a Gleeson Ambassador for our vision, mission, values and our...

  • Head of Technical

    5 days ago

    Fleet, Hampshire, United Kingdom Nakilat Full time

    Select how often (in days) to receive an alert: Create Alert • Technical Superintendent • Assistant Technical Superintendent Job Summary and Purpose Assume Technical supervision responsibility of the LNG/LPG fleet – within own scope - in a reliable, safe, cost efficient and professional manner, in line with industry-wide best standards and...

  • Head of Technical

    2 days ago

    Fleet, Hampshire, United Kingdom Nakilat Full time

    Select how often (in days) to receive an alert: Create Alert • Technical Superintendent • Assistant Technical Superintendent Job Summary and Purpose Assume Technical supervision responsibility of the LNG/LPG fleet – within own scope - in a reliable, safe, cost efficient and professional manner, in line with industry-wide best standards and...

  • Technical Apprentice

    2 days ago

    Fleet, United Kingdom ITP Full time

    **The Opportunity** Our client is recruiting for a UC and CC Specialist to join their team in GU51 3AA. The Level 3 Information Communication Technician Apprenticeship Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with...

  • Fleet Support Advisor

    2 months ago

    Fleet, Hampshire, United Kingdom Simplicity Group Full time

    We are actively searching for a customer-focused and highly organised individual to join our fleet support team. Josh Kernohan, Operations Manager About Simplicity Group: Simplicity Group, established over 12 Years ago is a dynamic force in the industry, dedicated to providing comprehensive solutions that empower businesses to optimise their fleet...

  • Technical Lead

    2 months ago

    Fleet, Hampshire, United Kingdom RVU Full time

    Location: Fleet - Hybrid (2 days per week in our office) The Business At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology, and backing of a well-established company. Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch, Confused.com, Tempcover,...

  • Technical Lead

    2 days ago

    Fleet, Hampshire, United Kingdom RVU Full time

    Location: Fleet - Hybrid (2 days per week in our office) The Business At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology, and backing of a well-established company. Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch, Confused.com, Tempcover,...

  • Senior Technical Manager

    2 weeks ago

    Fleet, Hampshire, United Kingdom Gleeson Full time

    We have an exciting opportunity for an experienced Senior Technical Manager with an infrastructure background to join the Gleeson Land team. Main Responsibilities: As a senior member of the technical team, it is crucial, to take a ‘whole company’ perspective to the performance of Gleeson Land. Being a Gleeson Ambassador for our vision, mission,...