Ict Technician

IT Support Technician

We are an IT Managed Service provider with offices in Hampshire, London, Dorset and Cheshire, which offer a wide range of tailored services and solutions to our clients and businesses in the education sector. This includes outsourcing our clients IT departmentswith full responsibility, delivering cost effective and flexible solutions to them.
- Competitive Salary based on experience.
- Based in Fleet
- Windows Server, Office 365, Azure, Active Directory, Hyper-V

IT Support Technician Overview:

- Provide 1st and 2nd line support to a school based in Fleet.
- Ensure all ICT needs are met in relation to teaching, learning and administering.
- Utilise the helpdesk systems and manage all tickets and requests.
- Ensure all equipment is installed including, PCs, laptops, projectors, AV equipment, digital signage, printers, etc.
- Troubleshoot, resolve or escalate on-site issues with all relevant information.
- Reimaging devices, finding missing or updated drivers where required
- Restoring data
- Hardware repair and replacement
- Ensuring monitoring alerts are investigated and where required logged on the helpdesk.
- Liaise with 3rd party software and service providers where required.

IT Support Technician Benefits:

- Life Assurance
- WeCare
- Pension scheme
- Overtime bonuses
- Annual Christmas bonus

IT Support Technician Requirements:

- Windows Server, Office 365, Azure, Active Directory, Hyper-V
- Microsoft Desktop operating systems
- Microsoft office 365
- Troubleshooting
- Excellent communicator
- Ability to work as part of a team.

IT Support Technician Desirables:

- Experience in an educational environment
- iOS device deployment
- educational software
- Virtualisation (Hyper-V)
- Networking experience

What happens next?