Team Administrator

6 months ago

Derby, United Kingdom Derbyshire Healthcare NHS Foundation Trust Full time

Team Administrator within Derby City Community Mental Health Team.

We have a really great opportunity for someone to join our existing team of admin staff for a period of 12 months, to cover maternity leave.

This is a fast-paced, varied role within a supportive team.

Responsibilities include answering 'phone calls, which could be from patients, staff members, care homes, social care or community organisations, amongst others.

'Phone calls must be triaged and passed on to the appropriate person, whilst also supporting the caller, who may be distressed or frustrated.

Use of the Patient Record is key to the role, where referrals are inputted, paperwork is uploaded, or patients are discharged from caseload.

The Team Administrator also supports within many clinical and operational meetings, such as multi-disciplinary meetings, business meetings and/or profession-specific meetings.

As the Team Administrator, there are also responsibilities for the prioritisation and delegation of tasks, as well as supervision of other administration colleagues.

The job also requires data collection and production, compiling reports where necessary for management information, supporting both the team and the Trust, in ensuring we are meeting our population needs.

Want to make a real difference and have a truly rewarding career?

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the Trust.

We are passionate about making equality, diversity and inclusion part of our DNA.

We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated and people are comfortable to bring their whole selves to work.

We value the richness that comes from having colleagues that are fully representative of the local community.

We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics and with all backgrounds and experiences

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

To provide, maintain and develop a high quality, front of house administrative/secretarial support reflecting the professionalism of the service.

Professional Issues

1. Provide a comprehensive secretarial service to the designated Team including typing/word processing of letters, memos, minutes, reports and other routine correspondence.
3. Ensure the maintenance of accurate and efficient filing systems, including both paper and computerised systems ensuring strict confidentiality of client identifiable information.
4. Taking of notes in a range of professional multi-disciplinary meetings as requested by Nominated Supervisor/Manager.
5. Prioritise and undertake general clerical tasks, including photocopying, filing, processing of mail, etc.
6. Receive and make telephone calls on behalf of the clinicians, taking messages and dealing with enquiries appropriately and ensuring accurate and timely communication of messages.
7. Ensure timely collection and production of statistical data relating to the service as directed, compiling reports where necessary for management information and forwarding relevant information to other Trust Departments as necessary.
8. Provide cover for other Admin colleagues as required and designated by the Nominated Supervisor/Manager.
9. Undertake any other appropriate duties as may be delegated from time to time by Nominated Supervisor/Manager.
10. Maintain a professional and confidential approach to work at all times.
11. To be familiar with and comply with relevant Trust Operational, Personnel and Health and Safety procedures.
12. To contribute to high quality front of house standards for all service users and visitors to the base.

Decision Making & Advice

1. Utilise personal initiative and judgement to implement effective systems of prioritisation and organisation ensuring that work is completed within agreed timescale.
2. Exercise independent judgement and initiative based on acquired experience and knowledge when queries or problems arise, by taking appropriate action to resolve the problems or referring them to the appropriate person. Be expected to make decisions within the boundaries of this role.

Leadership & Management

1. Management and supervision of trainee secretaries and other junior support staff as appropriate.
2. To provide cover for colleagues as needed.
3. Operate petty cash systems in accordance with Trust Standing Financial
Instruction

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