Health Protection Unit Team Administrator

5 months ago

Derby, United Kingdom Derbyshire Healthcare NHS Foundation Trust Full time

The purpose of this post is to become a valued member of the Health Protection Unit (HPU) by providing administrative support in delivering health protection, health prevention and health promotion services to our service users and our staff colleagues.

The post holder will ensure the delivery of a comprehensive, high quality administrative service to the Health Protection Unit, focusing in particular on the new 12 month initiative HPU are to embark on, Health Positive.

It is Trust policy that for posts that are for a time limited period, applicants who are currently employed by an NHS organisation will only be appointed on a secondment basis and should have approval from their line manager this is possible before applying. Applicants who are not employed by an NHS organisation will receive a fixed term contract.

When required, the post holder will provide, maintain and develop a high quality, front of house administrative support reflecting the professionalism of the Service. These clinics may be for our service users or staff members. Clinics may be for vaccination purposes, physical health monitoring or other appropriate clinics for the service.

This role will liaise with service users, carers, agencies and staff members to accurately make appointments for a variety of clinics including an outreach service to deliver care within the service user’s home. Occasionally the post holder will support nursing staff on visits to patients' homes or in the ward environment to offer additional administration support and offer a physical presence.

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”

**Benefits include**:
Commitment to flexible working where this is possible

27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service

Yearly appraisal and commitment to ongoing training

Generous NHS pension scheme

Good maternity, paternity and adoption benefits

Health service discounts and online benefits

Incremental pay progression

Free confidential employee assistance programme 24/7

Access to our LGBT+ network, BAME Network and Christian Network

Health and wellbeing opportunities

Structured learning and development opportunities

Please see attached Job Description and Person Specification. To apply, please click ON APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site, you will need to register if you do not already have an account.

Want to make a real difference and have a truly rewarding career?

Experience, Knowledge and Skills

Ability to manage conflicting priorities, organise workload effectively and to meet deadlines.

Ability to work in a rapidly changing environment.

Experience of arranging meetings effectively.

Experience of Administrative/secretarial duties in an office environment.

Reception front of house experience or equivalent.

Experience and knowledge of using a variety of software programmes including Microsoft Outlook, Word, Excel and PowerPoint.

Experience of using electronic patient record system.

Experience of previous service user contact / working with service users.

Accurate message taking.

Effective diary management.

Excellent verbal and written communication skills.

Good interpersonal skills by being a team player but must be able to work on own initiative.

Excellent organisational and communication skills including excellent telephone manner.

Motivated.

Flexible approach to working practices.

Professional approach and be able to liaise and communicate at all levels within the organisation.

Aptitude for discretion when dealing with sensitive and confidential information.

Ability to travel between bases as and when required.

Main

**Responsibilities**:
Provide a comprehensive secretarial service to the Health Protection Unit including typing/word processing of letters, memos, minutes, reports and other routine correspondence.

To contribute to high quality front of house standards for all service users and visitors to the base.

Contact service users by telephone/text/letter to give service information which may require an element of sensitivity and arrange clinical appointments.

Maintain digital appointment systems for a variety of clinics ensuring patient data is managed sensitively and confidentially.

Asist with the data-collection and management of relevant databases and spreadsheets to contribute to the required outcomes.

Maintain knowledge of service updates so that guidance can be disseminated accurately to Trust colleagues contacting the Health Protection Unit with basic queries

Ensure the maintenance of accurate and efficient filing systems, including both

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