Bookings Administrator
6 months ago
HEAD OFFICE
Bookings Administrator (Bank)
**Bookings Administrator - Bank**
**Derby Hospital | Outpatients | Bank**
**Salary £10.94 per hour**
**Shift Information - Availability required for various shifts between 7.45am-6.00pm Monday - Friday, may have the occasional Saturday morning 9am-1pm**
Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.
**The Opportunity**
The Bookings Administrator will be responsible for effectively and efficiently administering a large caseload of patients from referral to booking, ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.
**As a BANK Booking Administrator you will;**
- Liaising between the Consultant/secretaries and patient to book both Assessment 1st appointments and follow up appointments and advise the referrer of arrangements.
- Administer company referrals from referral to discharge in accordance with the company’s processes and procedures and within agreed specified timescales.
- Maintain accurate and up to date records of all caseload activities in accordance with company processes and procedures and within agreed timescales.
- Manage all patient queries during their case life.
**The Person**
**As an experienced Customer Service individual you will have the following skills**:
- Previous experience working in a fast paced customer service environment
- Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment
- Excellent telephone Manner
- Excellent verbal and written English communication skills
- Good working knowledge of excel, word, outlook, bespoke database
- Excellent attention to detail
- An understanding of the importance of policies and operating procedures
**Helping you feel good.**
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From a cycle to work scheme to financial wellbeing support, gym membership, private healthcare and more. At Nuffield Health, we take care of what’s important to you.
**Join Nuffield Health and create the future you want, today.**
**It starts with you.**
- LocationDerby - Derbyshire
- Contract typeBank
- ReferenceJR0074447
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
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