People Administrator

7 months ago

Derby, United Kingdom European Tyre Enterprise Ltd Full time

**About us**
European Tyre Enterprise Limited is an international tyre and automotive service, maintenance and repair business group with annual sales revenues of more than £1 billion across five countries in Europe.

We operate multiple retail brands including Kwik Fit with over 800 centres in the UK and Netherlands as well as Stapletons Tyre Services which sells over 6 million tyres to trade customers in the UK.

In choosing to build your career with us you’ll be joining a dynamic and diverse team striving to be the best.

**The role**
Reporting to the Group Head of Technical Training & Development, the People Administrator will be responsible for providing effective and efficient administration support to L&D and Operational teams. Co-ordinating training requests through the booking of delegate places, travel and accommodation and maintaining the Learning Management System database to support the range of Kwik-Fit training programmes.

This permanent role is based upon 40 hours per week between Monday and Friday, based at our Training Academy in Derby. A great opportunity to join the team and develop your career on behalf of a true market leader within the automotive industry

**Key accountabilities**
- To fully manage the Administration of training programmes by:

- Handle delegate bookings/correspondence/queries and record on the appropriate system.
- Organise availability of the Training resources and course materials.
- Maintain computerised programme and course records.
- Maintain accurate records in accordance with requirements of funding and awarding bodies.
- General administrative support to the Programme Training team.
- Provide administrative support at off-site events when required Working with internal staff and external contacts inc. managers, trainers, assessors delegates and operational colleagues etc.
- To support in the running of the administration office by:

- Reconciliation of invoices.
- Co-ordination of internal/external post.
- Speaking with customers and clients on the telephone.
- Ordering of stationary.
- Care calls.
- Booking of travel and accommodation requirements to support the department as require.
- To develop positive professional relationships with key internal and external stakeholders, including relevant Head Office departments, the wider divisional team and suppliers.
- Collaboration and delivery of the People Strategy
- Regular and accurate use of MS Planner to track and monitor all projects to completion.
- Communicate with clarity, consistency and confidence to all levels of the business at all times.
- To support in the updating and distribution of Management Information reports

**Skills & experience**
- Actively support the People department ensuring you play your part in the overall success of the function, effectively delivering required projects on time every time.
- Excellent IT skills is systems such as Microsoft Office software.
- The ability to learn new systems and process quickly and implement them effectively.
- An understanding of Government funded programmes and qualifications would be an advantage
- A desire to deliver exceptional customer service to both internal customers and external suppliers.
- A passion for quality and detail, with a ‘right first time’ approach.
- The ability to cope with quickly changing requirements, maintaining self-control and a positive attitude.
- Good interpersonal skills, able to build positive relationships at all levels and with all types of people.
- Highly organised with the ability to work under pressure when dealing with multiple competing priorities and challenging deadlines/workload.
- Ability to communicate with staff at all levels.
- Continually demonstrates high standards of conduct and performance, integrity and confidentiality.

**Other**
- 33 days annual leave including bank holidays, increasing to 38 days with service
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Wide range of wellbeing support for you and your family

Job Reference: ETEL01447

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