Services Administrator

3 months ago


Birmingham, United Kingdom Acorns Children's Hospice Trust Full time

Acorns Childrens Hospice are now looking for a Supporter Services Administrator to work collaboratively with the Supporter Engagement team and wider organization, to provide administrative support to a high standard and in a timely manner as part of the Supporter Services team.

**About the role**

As a Supporter Services Administrator you’ll be working within the supporter services team to provide administrative support where needed. You’ll be taking telephone donations from our supporters and donors and maintain accurate and up to date donor records on the Supporter Engagement Donorfy database. Alongside this you’ll be supporting Head Office volunteers through delegating work as necessary and maintain and organize fundraising stock cupboard and fundraising materials.

You’ll work as part of a team on specific projects, as and when defined and actively support good communication practices within your work and promote and maintain good teamwork. You’ll act and an ambassador for Acorns raising awareness of its charitable aims and objectives and enhancing its reputation through exemplary behavior, conduct and team working.

**About you**

You will have previous experience working within an administration role and significant experience of database administration. You’ll have good organizational skills and can prioritize your own workload and work to deadlines. Moreover, you’ll exhibit and implement excellent customer care attitude and behavior, therefore committed to building good internal and external relationships, both with staff and supporters.

**What we offer**
- Up to £23,500 per annum
- 37 hours per week plus occasional weekends (lieu time for attendance at events)
- Based in our head office (Wythall B47 6JR)
- Employee discounts from leading retailers
- Employee gym discount scheme
- Bike-to-Work scheme
- Generous contribution to group personal pension plan or continuation of current NHS pension scheme
- NHS pension scheme life assurance or Acorns group life assurance scheme.

As a UNICEF Gold Rights Respecting organization, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organization. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person



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