![Fraterno Ltd](https://media.trabajo.org/img/noimg.jpg)
Call Centre Agent
3 months ago
**Full Job Description**
Fraterno are working with an industry leader in Manchester, we will be supporting them with a huge expansion of their already 500 people team that are specilists in debt recovery.
**Is this you?**
- Looking for that opportunity with an industry leading business to **build a career**:
- Previous **experience** within an internal sales or collections role
- Excellent telephone manner with the ability to **positively resolve **situations
- Keen to **excel** in a great work environment
- Confident in your ability to achieve **realistic targets** and benefit financially
- Strong work ethic and happy to work on your **own initiative**
**What is the role?**
- **Resolving** low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call **resolution**:
- Managing difficult conversations in a sensitive and **professional manner**:
- Entering **accurate** records of customer interactions
- Following processes and guidelines to deliver **great service**:
- **Achieving** personal and team targets in a contact centre environment.
- Delivering or **developing** your skills with multi-channel communication.
**Other information**
- **Basic Salary of £19,000 with OTE of £28k and realistic earnings of £32K**
- 37.5 hours a week on a rota between 8.30am and 7pm
- Full-Time **permanent** position
- Extensive training and **development programme**
The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment can be confirmed.
**Leading The Way **with a **Cool, Calm **and **Collected **approach.
**Salary**: £19,000.00 - £30,000.00 per year
Application question(s):
- Have you ever been convicted or found guilty by a court of any offence ?
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Manchester
Reference ID: FratCallManch
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