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Call Centre Agent

4 months ago

Wigan, United Kingdom Interact CC Full time

Are you the one that we want?

Do you want to join a business that puts people first, is fast paced and continues to grow every year? Interact is a multiple award winning outsource contact centre, working with some of the biggest names in the industry. We are an employee-owned business so you can reap the rewards of all your hard work Join the team who in 2023 won Outsourced Contact Centre of the Year CCMA. We focus on people development and are passionate about promotion internally so if you want a career and not just a job come and join our team.

**Benefits - What’s in it for you?**

Competitive hourly rate with target-based bonus opportunities.

We have a variety of shifts, so it doesn’t matter if you want full or part time, are an early bird or a night owl, we will work with you to accommodate our requirements and your needs.

Structured, bespoke training to give you all the skills to succeed in the role with communication skills at the centre of everything we do.

Opportunity for career progression and advancement within the company.

Employee discounts on company products and services.

Diverse and inclusive company culture, where all individuals are valued and respected.

Fantastic Team & team building at its best - Ain’t no party like an Interact Party

**Key Responsibilities**:
Answering all calls promptly and professionally in line with our client’s brand values.

Exceeding client sales and cross sell targets through exceptional customer service by actively listening to customers' concerns and offering appropriate solutions.

Resolving customer issues efficiently and effectively.

Assisting customers with inquiries related to products, services, billing, and account management.

Accurately documenting customer interactions and maintaining detailed records in the system.

Following company policies and procedures to ensure customer satisfaction and compliance with regulations.

Meeting and exceeding performance targets and KPIs.

**Requirements**:
Must be over 18 years old.

Pay: £21,174.40-£23,795.20 per year

Schedule:

- Day shift

Work Location: In person