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Network Operations Centre Supervisor

2 months ago

Wigan, Wigan, United Kingdom ECS Resource Group Careers Full time
NOC Team Leader Job Description

We are seeking a highly skilled and experienced NOC Team Leader to join our team at ECS Resource Group Careers. As a NOC Team Leader, you will be responsible for managing a small team of NOC engineers and ensuring the smooth operation of our Network Operations Centre.

Key Responsibilities:

  • Manage and supervise a team of NOC engineers to ensure peak performance and efficiency.
  • Develop and implement Continual Service Improvement initiatives within the support function.
  • Analyze call and ticket data to identify areas for improvement and implement changes accordingly.
  • Collaborate with the NOC Manager to drive departmental growth and efficiency.
  • Provide coaching and performance management to team members.
  • Ensure excellent communication skills and a professional telephone manner.

Requirements:

  • Previous experience in managing or supervising a small team.
  • Strong performance management skills, including coaching.
  • Experience in a technical environment, ideally in IT or Telecommunications.
  • Ability to analyze data and implement improvements.
  • Excellent communication and leadership skills.

About ECS Resource Group Careers:

ECS Resource Group Careers is a leading provider of IT and business solutions. We are committed to delivering exceptional service and support to our clients. As a NOC Team Leader, you will be part of a dynamic team that is passionate about delivering high-quality results.