Call Handler

**Title**: Call Handler

**Location**: Wigan Investment Centre (WN3 5BA)

**Hours**: 35 hours per week (Monday to Friday)

Do you thrive in giving great customers service?

Do you have fantastic communication skills?
How would you like to work for a well - respected yet down to earth law firm?

What about gaining invaluable training and experience while working within a fantastic, supportive and friendly environment?

**The job**:
We are looking for enthusiastic and customer focused individuals to join our central services team.

The role will encompass answering incoming calls, identifying client’s individual needs, identifying the correct area of law and logging all new enquiries onto the system and then directing calls to the appropriate departments or individuals.

What makes this job so great?

This is a fantastic opportunity to be part of successful central service team situated within our professional yet down to earth law firm. This role offers invaluable training and experience all whilst providing a real family feel within the team.

**You**:
To be successful for this role previous experience of customer service is essential.

Telephony and call centre experience would be beneficial but not essential.

**The Team**:
The central services team are a friendly and down to earth bunch who all work together to provide a fantastic sales services on behalf of the rest of our full service firm.

Why Stephensons?

Stephensons is an award winning, top 150 law firm with a strong commitment to the future growth and development of the business. With an ambitious mind set, yet approachable and down to earth attitude, Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.

Why not
click here to see why you should come and work for us.

What else can we offer?

Click here to view details of our benefits package

Well-being package (inc financial, physical, mental and dietary heath support)
Free parking
Salary sacrifice pension scheme
Life Assurance
Competitive salary and holiday entitlement
Holiday sale & purchase scheme
Season ticket & travel support
Payroll giving scheme
Social events & clubs
Internal referral scheme
Retail vouchers/cashback schemes
Early monthly pay scheme
Free eye tests
Cycle to work scheme
Employee Savings Schemes