Call Handler

**Do you thrive in giving excellent customers service and have great communication skills?**:

- **How would you like to work for a well - respected yet down to earth law firm?**:

- **Want to work in an inclusive, team-oriented environment who offer support and collaboration?**

**The role**:
We are looking for enthusiastic and customer focused individuals to join our central services team.

The role will encompass answering incoming calls, identifying client’s individual needs, identifying the correct area of law and logging all new enquiries onto the system and then directing calls to the appropriate departments or individuals.

**What makes this role great?**

This is a fantastic opportunity to be part of successful central service team situated within our professional yet down to earth law firm.

You will be handling diverse queries and issues offering opportunity to enhances problem-solving abilities all whilst providing a real family feel within the team.

You will have exposure to a diverse range of people and issues which will enhance your cultural sensitivity and understanding.

**You**:
To be successful for this role previous experience of customer service is essential.

Telephony experience would be beneficial.

**The Team**:
The central services team are a friendly and down to earth bunch who all work together to provide a fantastic sales services on behalf of the rest of our full service firm.

**Us?**

Stephensons is an award winning, top 150 law firm with a strong commitment to the future growth and development of the business. With an ambitious mind set, yet approachable and down to earth attitude, Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.

Why not **click here** to see why you should come and work for us.

**What else can we offer?**

**Click **here** to view details of our benefits package**
- Flexible working arrangements
- Agile/remote working
- Well-being package inc (financial, physical, mental and dietary heath support)
- Free parking
- Salary sacrifice pension scheme
- Life Assurance
- Competitive salary and holiday entitlement
- Holiday sale & purchase scheme
- Season ticket & travel support
- Payroll giving scheme
- Social events & clubs
- Internal referral scheme
- Retail vouchers/cashback schemes
- Early monthly pay scheme
- Free eye tests
- Cycle to work scheme
- Employee Savings Schemes