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NOC Shift Supervisor

2 months ago

Wigan, United Kingdom ECS Resource Group Full time

Job Title: NOC Shift Supervisor - Lead Network Operations Centre Team

Job Summary:

ECS Resource Group is seeking an experienced NOC Shift Supervisor to lead our Network Operations Centre team in Wigan. As a key member of our technical support team, you will be responsible for managing a small team of engineers and ensuring the smooth operation of our network services.

Key Responsibilities:

  • Manage a small team of engineers to ensure the efficient operation of the Network Operations Centre
  • Support the NOC Manager in their responsibility for running the department to its maximum efficiency
  • Champion improvements within the support function and drive it forward to grow with the business
  • Previous experience in managing/supervising a small team
  • Strong performance management skills including coaching
  • Experience in a technical environment, ideally in IT or Telecommunications with network/WIFI support
  • Call and ticket related data analysis and acting accordingly to ensure peak performance
  • Experience implementing Continual Service Improvement within a support function
  • Organised and able to prioritise tasks
  • Confident and excellent communication skills with a professional telephone manner
  • Ability to demonstrate a practical approach when faced with problems or challenges
  • Experience in dealing with major incidents, including root cause analysis/resolution, SWAT calls & customer liaison
  • Ideally hold CCNA/CompTIA Network+ certification
  • ITIL Foundation Qualification or above (desirable but not essential)

Shift Patterns:

The shifts will be a 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19:00 to 07:00.

About ECS Resource Group:

ECS Resource Group is an Equal Opportunity Employer.