NOC Shift Supervisor
4 weeks ago
About the Role:
The NOC Shift Supervisor will be responsible for managing a small team of NOC engineers, providing dedicated support to clients on a 24/7 basis. The successful candidate will have a positive and flexible outlook, with strong performance management skills and experience in a technical environment.
Key Responsibilities:
- Support the NOC Manager in managing the NOC engineers and running the department to its maximum efficiency.
- Champion improvements within the support function and drive it forward to grow with the business.
- Previous experience in managing/supervising a small team, with strong performance management skills including coaching.
- Experience in a technical environment, ideally in IT or Telecommunications with network/WIFI support.
- Call and ticket related data analysis and acting accordingly to ensure peak performance.
- Experience implementing Continual Service Improvement within a support function.
- Organised and able to prioritise tasks, with confident and excellent communication skills and a professional telephone manner.
- Ability to demonstrate a practical approach when faced with problems or challenges.
- Experience in dealing with major incidents, including root cause analysis/resolution, SWAT calls & customer liaison.
- Ideal candidates will hold CCNA/CompTIA Network+ certification and/or ITIL Foundation Qualification or above.
Shift Patterns:
The shifts will be a 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19:00 to 07:00.
About ECS Resource Group:
ECS Resource Group is an Equal Opportunity Employer.
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