Customer Service Advisor

5 days ago


BurtonOnTrent, United Kingdom Fasttrack Resources Ltd Full time

**Customer Service Advisor**

Fasttrack Resources are proud to be working in partnership with a one of the world's leading designers and manufacturers of solutions in falsework, formwork, safety and ground engineering products, who are looking to recruit for a **Customer Service Advisor** to join their team on a full time, permanent basis.

**About the role**:

- Salary up to £30,000 per annum
- **Monday to Thursday** 09:00 - 17:00 and **Friday**: 09:00 - 16:00

**What we can offer you**:

- Competitive Salary
- Very Attractive Enhanced Company Pension
- Private Medical Insurance
- 25 Days Holiday + Bank Holidays
- Non - Contractual Annual Bonus
- A Great Work Environment
- Car Parking available on site

**Responsibilities**:

- Processing of Hire & Sales orders
- Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
- To ensure that all work is executed in line with Company policies and procedures
- Develop professional relationships with internal and external customers
- Provide high levels of customer service at all times
- Arrange the on and off hire of equipment as requested by customers
- Check availability of equipment from within stockholding and/or supply chain
- Check availability of transport to meet delivery and collection requirements
- Process on hire and sale orders through the Company's computer system
- Process off hire instructions through the Company's computer system
- Process equipment returns through the Company's computer system
- Ensure that all project documentation is completed
- Take ownership of and deal with / resolve customer queries
- Pro-actively promote the company at all times
- Communicate effectively with other colleagues to ensure high levels of customer service are maintained at all times
- Act in accordance with the Company's Health, Safety, Environmental and Quality procedures
- General administration duties
- Undertake office Reception duties as and when required
- Undertake telephone Switchboard duties as and when required
- Perform any other duties as may be reasonably requested by the UK Operations Manager

**About you**:

- Construction / Hire / Builders Merchant Experience
- Previous experience of working in a customer service / call centre / help desk setting
- Problem Solving Abilities
- Excellent communication skills
- A willingness to learn and succeed. A desire to improve and develop.
- Competent in the use of Microsoft Office products, especially Word & Excel

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Burton-On-Trent, DE14 2AP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 3 years (preferred)
- Plant Hire: 3 years (preferred)
- Building Merchants: 2 years (preferred)

Reference ID: CSA - ST



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